Data usage not shown, detecting service message

[stetaylor955]

My 790S works fine but it constantly displays "Detecting Service" where it should display the useage. How can I fix this? Its a Big Pond device for use in UK or France

[Blanca_O]

Hi stetaylor955, 

Welcome to NETGEAR Community! 

As I understand,  AC790s does not display the data usage. May I request for the following information: 

- Is it both on device screen and AirCard app? 

- Have you tried resetting the device? 

- Have you tried to uninstall and reinstall the app? 

Kindly check if there is an available update available. Here's a reference of how to update firmware: 

Telstra AC790S Wi-Fi 4G Advanced II User Manual

http://www.downloads.netgear.com/files/aircard/AC790S_BigPond/AC790S-1BPAUS_UM_4Aug2015.pdf

page 70 - 72

Regards,

Blanca 
Community Team

[Blanca_O]

Hi stetaylor955, 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards, 
Blanca 
Community Team

[stetaylor955]

It displays "Detecting Service" on the device screen

Yes device has been reset

The app was installed recently

I'll check the firmware but it does say updates are OK (same thing?)

Now the hardware is giving problems I want to use it in your docking station on a semi permanent basis. Issues are:

There is no mechanichal support or guide for the hotspot to locate so it just hangs on the electrical socket. This connection has had an intermittent problem since new, I changed the docking station and connection has failed totally so no internet through the docking station. Antenna sockets are very shallow and poor so cables keep falling out. If the hotspot is constantly docked I get messages that the battery is full, is this detremental to the battery?

I could go on!

[stetaylor955]

It wasn't feedback it was a complaint !!

[Blanca_O]

Hi stetaylor955, 

Kindly contact Big Pond to better isolate the issue for possible hardware problem.

Regards, 
Blanca 
Community Team
 

[stetaylor955]

It is a Netgear product bought through Amazon UK. I don't know who Big Pond are?

So this is not very helpful?

[Blanca_O]

Hi stetaylor955, 

My bad. You mentioned on your first post " Its a Big Pond device for use in UK or France", I was thinking of Big Pond as the Internet Service Provider. Please provide the current firmware version installed. 

Regards, 
Blanca 
Community Team