Firmware update 1.0.0.44 Fails

[UC74]

Hi Bianca,
SKU is DC112A-100EUS

[sanpas]

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@Blanca_O wrote:

Hi, All, 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

Regards, 
Blanca 
Community Team

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@Blanca_O wrote:

Hi, All, 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

Regards, 
Blanca 
Community Team

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Hi Bianca,

Typo in last reply SKU is DC112A-100EUS

Pascal

[sanpas]

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@Blanca_O wrote:

Hi, All, 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

Regards, 
Blanca 
Community Team

---

---

@Blanca_O wrote:

Hi, All, 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

Regards, 
Blanca 
Community Team

---

Hi Bianca,

Typo in last reply SKU is DC112A-100EUS

Pascal

[LlamaLarry]

Same thing for me, same, US SKU as the others:

A new version has been found. Do You want to upgrade to the new version now?

Current GUI Language Version: 1.0.0.34_2.1.38.3

New GUI Language Version: 1.0.0.44_2.1.38.3

Current Firmware Version 1.0.0.34

New Firmware Version 1.0.0.44_1.0.60

I try updating and get:

Downloading and updating the language table, please wait for approximate one minute…

Followed by:

Failed to update GUI language file

Where is the standalone firmware file so we can update manually?

[Blanca_O]

Hi, All, 

Thank you for providing your device's SKU. I am checking this with our engineers. I will provide update once new information will be available

Regards, 
Blanca 
Community Team

[Gkespy]

I'm having the same issue. Says upgrade available. I'm at 1.0.0.34. Can't download the language file and fails. Mine is a DC112A-100NAS.

[tcreek]

I have a DC112A-100NAS and it still fails to do the firmware update. Any fix for it?

Tom

[Blanca_O]

Hi, All, 

Engineering team provided the list of latest FW for DC112A: 
 
DC112A-1TLAUS Latest FW is 1.0.0.42
DC112A-100EUS, DC112A-100NAS is 1.0.0.44
DC112A-1RDMES and DC112A-2RDMES for Oreedoo Latest FW is 1.0.0.42
DC112A-1Z1MES for Zain Latest FW is 1.0.0.42 

Kindly check again if you already have the latest firmware. 

Regards, 
Blanca 
Community Team

[LlamaLarry]

Bianca, I think you've missed the actual point.  Its not that we don't know the latest firmware revision for our devices, it is that the router itself is telling us there is an update and the update fails to load at the language table and cannot proceed.

Netgear can do better than this.

[UC74]

Something gone wrong, Blanca?

[tcreek]

Have the DC112A-100NAS

Current firmware is

Firmware Version
V1.0.0.34_1.0.60

and it fails to update to 1.0.0.44.

Any fix?

____________________________

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@Blanca_O wrote:

Hi, All, 

Engineering team provided the list of latest FW for DC112A: 
 
DC112A-1TLAUS Latest FW is 1.0.0.42
DC112A-100EUS, DC112A-100NAS is 1.0.0.44
DC112A-1RDMES and DC112A-2RDMES for Oreedoo Latest FW is 1.0.0.42
DC112A-1Z1MES for Zain Latest FW is 1.0.0.42 

Kindly check again if you already have the latest firmware. 

Regards, 
Blanca 
Community Team

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[mamamamamamamam]

I have the same problem.  Last time netgear for me, that's for sure. Support is as bad as the software the make. 

[Blanca_O]

Hi, All, 

I have raised this issue several times to our engineering team. There are only few users who managed to get the firmware updated but majority are still having issue. And this is being investigated. We are now considering of posting the firmware on our support site. You may also send me a private message with the device SKU (DC112A-xxx) and I'll check with them if I can provide the firmware.

I apologize for the inconvenience this has all caused you and appreciate the patience. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi, All, 

I have raised this issue several times to our engineering team. There are only few users who managed to get the firmware updated but majority are still having issue. And this is being investigated. We are now considering of posting the firmware on our support site. You may also send me a private message with the device SKU (DC112A-xxx) and I'll check with them if I can provide the firmware.

I apologize for the inconvenience this has all caused you and appreciate the patience. 
 

Regards, 
Blanca 
Community Team

[Tokarek]

Hi,

I am also having the same problem with language package update failed. This prohibits futher firmware update form 1.0.0.34 to 1.0.0.44_1.0.60.

My SKU is DC112A-100EUS

[Blanca_O]

Hi @Tokarek

DC112A-100EUS firmware 1.0.0.44 is now available on our support site. Please click link below to download: 

https://www.netgear.com/support/product/DC112A.aspx#Firmware%20Version%201.0.0.44

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi, All, 

Please be informed that DC112A Generic SKU firmware 1.0.0.44 is now available on our support site. Should you wish to download the latest firmware, here's the link:

https://www.netgear.com/support/product/DC112A.aspx#Firmware%20Version%201.0.0.44

This applies to DC112A-100NAS and DC112A-100EUS. 

Regards, 
Blanca 
Community Team