Issue with M4300 10GBase-LR Activity

[488techfast]

Hello, 

I am having issues with our M4300-48X (Layer 3) fiber uplink to S3300 - 52Port. There is currently a 1G Multi-mode fiber installed and it works with no issues. We are now upgrading the fiber to a 10G single mode. For some reason on either switch, we are not getting any light activity. We are using direct Netgear SFPs. Here are some of the commands to that particular port for the 10Gig on the M4300:

M4300-48X) #show fiber-ports optics 1/0/47:

Output Input
Port Temp Voltage Current Power Power TX LOS Fault
[C] [Volt] [mA] [dBm] [dBm] Fault Status
-------- ---- ------- ------- ------- ------- ----- --- -------------
1/0/47 36.1 3.224 36.7 -2.449 -40.000 No Yes No Fault

(M4300-48X) #show fiber-ports optics-info 1/0/47:

Link Link Nominal
Length Length Link Bit Possible
50um 62.5um Length Rate Speed
Port Vendor Name [m] [m] [m] Serial Number Part Number [Mbps] Rev Compliance Supported Detected
-------- ---------------- ------ ------ ------ ---------------- ---------------- ------- ---- ---------------- ------------ ---------
1/0/47 NETGEAR 0 0 - 3V91175YF01E3 AXM762 10300 3000 10GBase-LR Yes 10G

(M4300-48X) #show fiber-ports optics-eeprom 1/0/47

Port 1/0/47

vendor_name = NETGEAR
vendor_sn = 3V91175YF01E3
date_code = 210729
vendor_pn = AXM762
vendor_rev = 300

eeprom data =
03 04 07 20 00 00 00 00 00 00 00 06 67 00 0a 64 ... ........g..d
00 00 00 00 4e 45 54 47 45 41 52 20 20 20 20 20 ....NETGEAR
20 20 20 20 00 00 09 5b 41 58 4d 37 36 32 20 20 ...[AXM762
20 20 20 20 20 20 20 20 33 30 30 30 05 1e 00 3e 3000...>
00 1a 00 00 33 56 39 31 31 37 35 59 46 30 31 45 ....3V91175YF01E
33 20 20 20 32 31 30 37 32 39 20 20 68 f0 03 52 3 210729 h..R
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ................
33 34 2e 39 31 20 31 35 31 20 20 20 ff ff ff ff 34.91 151 ....
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ................
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ................
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ................
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ................
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ................
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ................

(M4300-48X) #show running-config interface 1/0/47

!Current Configuration:
!
interface 1/0/47
switchport mode trunk
exit

(M4300-48X) #show port 1/0/47

Admin Physical Physical Link Link LACP Flow Stack
Intf Type Mode Mode Status Status Trap Mode Mode Capable
--------- ------ --------- ---------- ---------- ------ ------- ------ ------- --------
1/0/47 Enable Auto Down Enable Enable Disable Yes

[michaelkenward]

---

@488techfast wrote:

Hello, 

I am having issues with our M4300-48X (Layer 3) fiber uplink to S3300 - 52Port.

---

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge. Ib tnbhis case the M4300 ix not a router. Nothing like.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Discuss Ethernet Switches Plus and Pro Managed

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[488techfast]

There is nothing in there about a router, its a Managed Core Switch and currently upgrading the SFP+ 1G to 10G LR

[michaelkenward]

---

@488techfast wrote:

There is nothing in there about a router, its a Managed Core Switch and currently upgrading the SFP+ 1G to 10G LR

---

Netgear has moved your message to the appropriate section. With luck you will not get some help.

[msi]

There are a couple of possible things, but I might be completely on the wrong track...

The M4300 clearly shows that you have not a remainer of the previous 1G optic that would force down the speed to 1G (some SFP+ are dual rate, but SFP doesn't support auto-negotiation), but check if there is a fixed speed setting on the S3300 side.

I guess you have certainly checked that you have not only changed the installed fiber from MM to SM, but also the patch on both ends cables?  Have you tried swapping the polarity of the patch cables? Have you been able to get a link with a SM patch directly connected cable between both switches? (you need a LC-UPC to LC-UPC with blue connector on both ends)

Oh, and depending on your experience with SM fiber, that might be redundant knowledge to you: But if you have green connector boots indicating APC (angled physical contact) on the switch side, that won't fly either as you need blue connectors that stand for PC of UPC (ultra physical contact). On the patch panel you might have green ports, make sure the color of the patch cable

Mixing blue (U)PC with APC can actually lead to damaged connectors if both sides are using LC connectors. In some areas for this installers prefer using E2000 / LSH ports for single mode fiber.

Those are just some ideas, but I hope they give you some pointers where to look next.