LL1120 DIED 2 DAYS AFTER WARRANTY

[GTBU]

Unit worked well until two days after 90 day warranty limit and would not pick up any cell signal.  I tried several locations.  Netgear Support offered to sell me an extended warranty and offered no help beyond that offer.  Anyone else experience anything similar?

[Blanca_O]

Hi @GTBU

Welcome to NETGEAR Community!

Please describe the Power and Signal strength LED bars. 

Have you tried resetting the device? 

Regards,
Blanca
Community Team

[GTBU]

I did.  I rebooted several times and reset it.  Even reset back to factory settings and started from zero.  Using a Wilson cell signal booster to support and enhance signal.  More importantly, it worked well for 88 days.  After that it wouldn't register any cell signal - zero bars, though phones had 3-4 bars.  Signal showed 94dBm/43asu. I know it is unusual for this to happen.  Even more unusual at the end of the warranty.  My issue is Netgear not standing behind their product.  Disappointing - particularly since I've had positive experiences with other Netgear devices.