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LL1120 DIED 2 DAYS AFTER WARRANTY

GTBU
Aspirant

LL1120 DIED 2 DAYS AFTER WARRANTY

Unit worked well until two days after 90 day warranty limit and would not pick up any cell signal.  I tried several locations.  Netgear Support offered to sell me an extended warranty and offered no help beyond that offer.  Anyone else experience anything similar?

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Blanca_O
NETGEAR Moderator

Re: LL1120 DIED 2 DAYS AFTER WARRANTY

Hi @GTBU

 

Welcome to NETGEAR Community!

 

Please describe the Power and Signal strength LED bars. 

Have you tried resetting the device? 

 

Regards,
Blanca
Community Team

Message 2 of 3
GTBU
Aspirant

Re: LL1120 DIED 2 DAYS AFTER WARRANTY

I did.  I rebooted several times and reset it.  Even reset back to factory settings and started from zero.  Using a Wilson cell signal booster to support and enhance signal.  More importantly, it worked well for 88 days.  After that it wouldn't register any cell signal - zero bars, though phones had 3-4 bars.  Signal showed 94dBm/43asu. I know it is unusual for this to happen.  Even more unusual at the end of the warranty.  My issue is Netgear not standing behind their product.  Disappointing - particularly since I've had positive experiences with other Netgear devices.

 

 

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