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Re: LM1200 4G LTE Modem Firmware won't update

santimaster2000
Follower

LM1200 4G LTE Modem Firmware won't update

I purchased an LM1200 LTE Modem/Router to serve as a fallback connection for my computer, the WAN feature seems to require a firmware update, I've tried updating through the web UI, but it keeps giving me an update error, did several resets and 2 factory resets, still, no dice.

Message 1 of 14
ThomasWheeler
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

Same here spent a few hours with support they are no help. I was asking for a link to download the firmware and see if we can update it that way. 

Message 2 of 14
JohnPeng
NETGEAR Expert

Re: LM1200 4G LTE Modem Firmware won't update

I will post a public link soon to the FW upgrade release. Please check your private message first,

 

Thanks

 

John

Message 3 of 14
simnettech
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

Hi, just wondering if you can still post that link. Still seeing that LAN port issue with multiple LM1200 modems and hoping the firmware update will fix the issue.

 

Thanks,

SimNet Tech

Message 4 of 14
simnettech
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

My apologies, I found it on the Support site and downloaded the firmware from here:

https://kb.netgear.com/000064616/LM1200-LTE-Upgrade-Package-Retail-Australia-Europe-and-US

 

Thank you,

SimNet Tech

Message 5 of 14
Ferri
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

The firmware keeps stopping before completion. Says not compatible 

Message 6 of 14
Blanca_O
NETGEAR Moderator

Re: LM1200 4G LTE Modem Firmware won't update

Hi @Ferri

 

There are 3 LTE Upgrade packages available - Australia, Europe and US. 

 

Please make sure that you download the right firmware for your device,

 

Download link page: https://www.netgear.com/support/product/lm1200.aspx#download

Message 7 of 14
Ferri
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

I assumed because I live in Atlanta , I have to use the U.S version . Same problem with 2 units .Have tried soft and hard resets . With or without simcard 

Message 8 of 14
Ferri
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

fail.jpg

Message 9 of 14
Blanca_O
NETGEAR Moderator

Re: LM1200 4G LTE Modem Firmware won't update

Hi @Ferri

 

Please provide the current firmware version and device SKU. 

Where did you purchase the device? 

 

Regards,
Blanca

Community Team

Message 10 of 14
Ferri
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

SKU  : LM1200-100NAS

firmware : EC25AFFDR07A09M4G

APPVERSIONNTG9X07_20.06.09.00

hardware version 1.0

Message 11 of 14
Blanca_O
NETGEAR Moderator

Re: LM1200 4G LTE Modem Firmware won't update

Hi @Ferri

 

It appears that you have the latest firmware v20.06.09.00 installed. 

 

Kindly access LM1200 settings page, go to Settings > General > Software and Reset > click the Check for update button. This will allow the modem to check for new firmware. 

 

And for the manual update, did you load the SPK file and not the ZIP file? 

 

Regards,
Blanca
Community Team

Message 12 of 14
Ferri
Aspirant

Re: LM1200 4G LTE Modem Firmware won't update

Still the same problem . Update with the 77.7 MB SPK file remains. Tried hard reset , update vis direct wire , soft reset , harsh reset . Nothing has worked. 2nd unit with the exact same problem . Something in the spk file is not compatible with the current  firmware EC25AFFDR7A09M4G . SKU # lm1200-100nas . SN # 6ju314wjo2728 .

Message 13 of 14
JohnPeng
NETGEAR Expert

Re: LM1200 4G LTE Modem Firmware won't update


@Ferri wrote:

Still the same problem . Update with the 77.7 MB SPK file remains. Tried hard reset , update vis direct wire , soft reset , harsh reset . Nothing has worked. 2nd unit with the exact same problem . Something in the spk file is not compatible with the current  firmware EC25AFFDR7A09M4G . SKU # lm1200-100nas . SN # 6ju314wjo2728 .


Please collect a model.json file and send back to me via private message. 

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

 

Thanks

 

Message 14 of 14
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