LM1200 fails updating / checking firmware, no WAN feature

[Todd_P]

I recently purchased the LM1200 and found that the WAN feature is not enabled. I have attempted on several occasions to update the firmware by navagating to Settings > Software and Reset > Check for Update but I only receive the following error:

Software Update

Check for new software online:

Update Error

There was a problem updating your device. Please try again later.

The WAN port was a deciding factor when purchasing this device.
Is there any place where I can download a firmware version that has the port enabled and manually apply it?

Current version information:
Firmware Version:EC25AFFDR07A09M4G

App Version:NTG9X07C_20.04.07.06

Web App Version:LM1200-HDATA_03.03.103.189

Hardware Version:1.0

[JohnPeng · Accepted solution]

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@Todd_P wrote:

John,

Thank you for the assistance. Unfortunatly, I am still receiving the same error.
I tried factory resetting with and without the SIM installed just to be sure and it still will not update itself. 

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Sent you a private message. Please check.

Thanks

[JohnPeng]

Please do factory reset and try again.

If you still have the issue, I will sedn you the local FW upgrade package for you to upgrade your device using Web GUI.

Thanks

[Todd_P]

John,

Thank you for the assistance. Unfortunatly, I am still receiving the same error.
I tried factory resetting with and without the SIM installed just to be sure and it still will not update itself. 

[JohnPeng · Accepted solution]

---

@Todd_P wrote:

John,

Thank you for the assistance. Unfortunatly, I am still receiving the same error.
I tried factory resetting with and without the SIM installed just to be sure and it still will not update itself. 

---

Sent you a private message. Please check.

Thanks