LM1200 green light no internet

[Toshia_Renee]

I have my LM1200 connected to a tp-link wireless router and I had internet for maybe 2 hours then it said no internet but my devices are connected. My modem and routers lights are green and showing everything is working I have factory reset everything several of times and unplugged everything and left it alone for a while then tried again and its still the same I have went onto the settings on both devices and I can not figure out what happened I just bought these yesterday and I'm very disappointed it's already not working.

[Blanca_O]

Hi @Toshia_Renee

Welcome to NETGEAR Community!

May we please know who is your Internet service provider? 

Kindly access LM1200 settings page and check for new firmware update. 

Regards,
Blanca
Community Team
 

[KayHaley5]

I am also having the same problem. Using straight talk sim card inside modem. Worked great for a week and then unplugged to move to a different location in my home and exact same problem as described. Please help!

[Blanca_O]

Hi @KayHaley5

Welcome to NETGEAR Community!

Kindly describe the LED status of the device. Have you tried factory resetting? 

Regards,
Blanca
Community Team
 

[KayHaley5]

yes we’ve factory reset and blinking green

[Blanca_O]

Hi @KayHaley5

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team

[JohnPeng]

@KayHaley5 @Toshia_Renee 

Sorry for replying late.

Are you still experiencing the connection issue? If so, could you please send private message to me of your contacts? I will reahc out to you to find some details.

Thanks

John

[t-val]

Has there been a resolution to this? I have experienced the same problem.  I had internet for only a few minutes.  Ran a speed test and it completed the download portion, and died somewhere in the upload.  Unable get any internet ever since.  Factory reset with no success.

The modem still reports as connected.  In fact, it successfully text me a low data warning.  I have tried both router mode (directly connected to my PC) and bridge mode (through my home router) and both fail to provide internet.  The modem is able to check for new firmware successfully. So it sure seems like LTE connection is fine and that the problem lies in actually converting it to an ethernet connection.  

[JohnPeng]

@t-val Please check your provide message and get back to me.

Thanks

John

[JohnPeng]

To resolve the connection issue, please log in to WebUI and check the APN setting. If there are multiple APNs associated with your SIM card, please select the radio button in front of the APN that matches with your SIM card.

Then wait for data connection is set up again and WebUI is reloaded. Log in to WebUi to check the data connection again.

Thanks

[Ryderr]

Has anyone found a fix to this issue I’m having the same problem all the lights are green with a green blinking signal light but can’t connect to the Internet

[JohnPeng]

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@Ryderr wrote:
Has anyone found a fix to this issue I’m having the same problem all the lights are green with a green blinking signal light but can’t connect to the Internet

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Could you please advise which carriers SIM you are using with LM1200?

Thanks

John

[Ryderr]

I’m using a straight talk sim

[JohnPeng]

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@Ryderr wrote:
I’m using a straight talk sim

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Could you please send me a private mesage with your model.json file?

- Logon to the webui (http://192.168.5.1 ) as an administrator
- Navigate to URL http://192.168.5.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

[Jess_janda819]

LM1200, light is green...worked fine for 3 days then nothing. Router reset, hotspot reset and nothing. I need help! Working remotely in a rural area.

[JohnPeng]

Please provide a model.json file and send it to me with private message.

Thanks

John

[Danbu]

Set LM1200 up with tp link router 2 days ago. Worked perfectly. Now no internet. All lights are green and router says it’s connected but still no internet. I see this is a common issue, was wondering what the fix has been for everyone

[JohnPeng]

We have improved the connection stability in the new releases. Please wait for the official FW upgrade with 2-port feature support by the end of Aug.

Thanks

[Danbu]

No option for fix prior to the end of the month?

[Justinc5]

I also have this issue. Was there a fix for it? Mine stops working every so often.

[Davidbobcats]

Has anyone found a solution to this? Im experiencing the same problem. 

[t-val]

I ended up switching MVNOs to resolve.  Tello working great for me.  FreedomPop caused this issue for me.