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Re: MR1100 (EE) — Nighthawk M1 Mobile Broadband Router factory reset removed Arlo as an option?

metime
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MR1100 (EE) — Nighthawk M1 Mobile Broadband Router factory reset removed Arlo as an option?

t been on a support call for 2 hours with Arlo as the Arlo app no longer sees my M1 Mobile router (on EE in UK). They could not understand why it was not working so suggested i reset to factory setting the M1. I have just done that and the option to swith on Arlo has vanished, I have checked last fimrware update here https://www.netgear.com/support/product/MR1100EE.aspx#Firmware%20Version%2012.06.03.00 and this IS the current version I have installed on the router. Where the hell has the option to enable Arlo gone?

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 4
Blanca_O
NETGEAR Moderator

Re: MR1100 (EE) — Nighthawk M1 Mobile Broadband Router factory reset removed Arlo as an option?

Hi @metime

 

Welcome to NETGEAR Community! 

 

For any Arlo related concerns, kindly post or create a thread at https://community.arlo.com

 

Regards, 
Blanca 
Community Team

 

Message 2 of 4
metime
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Re: MR1100 (EE) — Nighthawk M1 Mobile Broadband Router factory reset removed Arlo as an option?

Thanks, but this is not Arlo related. It’s netgear hardware. And Arlo no longer is even an option in the gui since factory resetting!
So I see this as a Netgear issue. If netgear has decided to remove Arlo option then I see this as an Netgear fault
Model: MR1100|Nighthawk M1 Mobile Router
Message 3 of 4
schumaku
Guru

Re: MR1100 (EE) — Nighthawk M1 Mobile Broadband Router factory reset removed Arlo as an option?

The mobile routers option is no longer available in the Arlo App device discovery. Figure...

 

Have not spotted a not in the MR1100 release notes, and the related KB entry does still exist why ever.

 

Aside, the Arlo support was removed from the other Netgear routers a longer time ago - key reason is the impact on the wireless performance and reliability - because Arlo does not use WiFi compliant timing to conserve power on the battery driven units for the communication between the non-WiFi devices and the Arlo Base Station resp. Arlo Smart Hub.

 

@Blanca_Oplease check the situation on the various MR1100 and ensure the release notes and the other documentation is updated? This part is really Netgear.

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