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MR1100 Firmware update fails

DLF-SNAFU
Aspirant

MR1100 Firmware update fails

  • Received Important Security Firmware Update from NETGEAR email, followed directions: downloaded unzipped: 

MR1100-100NAS_23113828_NTG9x50C_12.06.08.00_00_GenericNA_04.00.secc.spk

 

Logged into  Netgear portal, uploaded .spk, upoad processes for a short while, then generates error: "Firmware update failed, invalid update file, this update is not intended for this product

Current version is 12.06.02

Smiley Frustrated

 

Anyone able to guide me, advise a solution please? 

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 4
antinode
Guru

Re: MR1100 Firmware update fails

> MR1100 [...]

 

   There's a more appropriate forum for such devices, where you might
find/get better information sooner:

 

      https://community.netgear.com/t5/x/bd-p/aircard

 

   Which "MR1100"?  If I visit http://netgear.com/support , and put in
"MR1100" as the model number, I see multiple variants.

 

> Current version is 12.06.02

 

   Under Downloads for the generic model, I don't see that among the
Previous versions.

 

   I know nothing, but I'd guess that you have one of the ISP-specific
models, and it's rejecting generic (or other-variant) firmware.

Message 2 of 4
DLF-SNAFU
Aspirant

Re: MR1100 Firmware update fails

Hello antinode,

Thank you for replying.

Nighthawk M1 MR110, is it possible to move my topic to https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard, or do I start again? new, IDK Smiley Embarassed

In regards to " ISP-specific models, and it's rejecting generic (or other-variant) firmware."

Is there a fix that you know of please?

  • Email I received:
We've Enhanced Your Product's Security.
Please Update to the Latest Firmware.
Your products have the following updates available:
MR1100
Learn how to update here
Latest firmware version: v12.06.08.00

 

Thanks again!

Model: MR1100|Nighthawk M1 Mobile Router
Message 3 of 4
antinode
Guru

Re: MR1100 Firmware update fails

> [...] is it possible to move my topic [...]

 

   A moderator might move it.  Eventually.  If you're in a hurry, then
another post might be better than waiting.

 

> Email I received: [...]

 

   That assumes that Netgear knows which model you have.

 

> [...] If I visit http://netgear.com/support , [...]

 

   For the generic MR1100, I see:

 

      Download Link : http://www.downloads.netgear.com/files/GDC/MR1100/MR1100NAS_V12.06.08.00.zip

 

But there's also a link there ("Related articles"):

 

      Download Link : http://www.downloads.netgear.com/files/GDC/MR1100-100EUS/MR1100EUS_V12.06.08.00.zip

 

   Where are you?

 

> Which "MR1100"? If I visit http://netgear.com/support , and put in
> "MR1100" as the model number, I see multiple variants.

 

   Still wondering.

 

   The first ISP-specific variant I checked had no firmware listed, so
I assume that the ISP deals with it, not you.  But what do I know?

Message 4 of 4
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