MR1100 Firware update stuck at 0%

[it4me]

The Firmware Version is NTG9X50C_10.20.05.02 and it will not update the firmware.  It says downloading 0% and never changes.   

Is there a way to mannually update the firmware?  The Device is working but, the firmware is 2-3 year out of date.  

[Blanca_O]

Hi @it4me

Welcome to NETGEAR Community!

Please provide the device SKU (MR1100-xxxx). 

Regards,
Blanca
Community Team

[it4me]

Does this photo give the info needed?

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@Blanca_O wrote:

Hi @it4me

Welcome to NETGEAR Community!

Please provide the device SKU (MR1100-xxxx). 

Regards,
Blanca
Community Team

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[Blanca_O]

Hi it4me, 

The device SKU can be checked on the box of the product or on the barcode label (e.g. MR1100-100NAS). 

Regards,
Blanca
Community Team