MR1100 device doesnt show data usage on device

[Samsung1958]

My MR1100 Nighthawk doesnt indicate any data usage on the device have spoke to telstra they are blaming netgear ,netgaer are blaming telstra ,so what has changed why

[michaelkenward]

You might get better and quicker replies, and find other answers, over in the appropriate section for your device. That's probably here:

Mobile Routers, Hotspots & Modems

[Blanca_O]

Hi @Samsung1958

Please provide the device SKU (MR1100-xxx). 

Kindly access MR1100 WebUI > go to Settings > Nighthawk M1 Status > Device. What is the firmware version and PRI version? 

Have you tried to do a factory reset? 

Regards,
Blanca
Community Team

[Sally007]

I'm having exactly the same issue. I seem to be going round and round in circles. Telstra is saying it's Netgear's issue and vice versa. Are there any updates? I have the latest firmware NTG9X50C_12.06.08.00.

[Sally007]

PRI Version 05.05

Firmware Build Date 2019/10/16

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@Sally007 wrote:

I'm having exactly the same issue. I seem to be going round and round in circles. Telstra is saying it's Netgear's issue and vice versa. Are there any updates? I have the latest firmware NTG9X50C_12.06.08.00.

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[Blanca_O]

Hi @Sally007

Does it show "Detecting Service" status?

You already have the latest firmware NTG9X50C_12.06.08.00. Kindly check as well if you have the updated PRI version 05.05. 

Could you please do a factory reset? 

Regards,
Blanca
Community Team