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MR1100 update failure unit disply is frozen , cant reset
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MR1100 update failure unit disply is frozen , cant reset
MR1100 - I followed the prompt to update software, and while updating, the unit froze. I cannot reset access the router at all. I tried rest button for 60 seconds, removed the battery and the unit always goes back to the updating screen but does not cycle to completion. Any ideas? Thanks, in advance!
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Re: MR1100 update failure unit disply is frozen , cant reset
Hi @Chappleby
Please contact support to better isolate the issue for possible hardware problem.
Regards,
Blanca
Community Team
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Re: MR1100 update failure unit disply is frozen , cant reset
Thanks, Blanca. I checked the website and tried to access support, but my unit was just beyond the 90 days, so my only path was to file a claim with the extended warranty I purchased with the hotspot. This ended up with a return and a refund for the unit. The Amazon price for a new unit has increased over 50% since I purchased my unit in May, 2019, so I relaced the Nighthawk with another brand. It served me well for the time I had it, until the update made the unit unusable.
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