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MR6500 Pro Power Issues
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2022-05-26
12:58 PM
2022-05-26
12:58 PM
MR6500 Pro Power Issues
MR6500-1A1NAS
Firmware: NTGX65_10.01.31.01
Purchased from ATT.
Troubleshooting steps so far:
- AC adapter without battery - Device powers on but will not stay on. Removing the type-c from the device and back in makes it power back on, but will not stay on.
- Device will not power on at all when battery is inserted.
- If battery is inserted after device is Ac powered on, device turns off.
- Tried a 2.4A charger (as suggested for other models) but that does not work - image on screen makes it seem like i'm trying to use it with a laptop rather than a charging adapter.
- Factory reset button does not fix problem.
- All sleep/power settings have been checked.
- It seems that if I babysit it - constantly hitting the power button to wake it up - then it will stay on. But if I just leave it idle, it shuts off.
ATT tech support did not try to troubleshoot - only processed a replacement but the unit is currently out of stock. I thought maybe someone here may have some suggestions.
Thanks!
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2022-07-06
05:58 PM
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