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Mobile Broadband Disconnected Firmware 12.06.08.00

Cxris
Follower

Mobile Broadband Disconnected Firmware 12.06.08.00

The new update caused "Mobile Broadband Disconnected" to show up on my router and now only connects to 3G on T-Mobile with no working internet. is anyone else having these issues?

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Please advise the SKU name of your device. 

 

Please provide some detailed information on the issue. When the issue happens, could you please help to capture a modem.json log for us to check?

 

Please follow the steps below:

Step 1: Open 192.168.1.1 on your browser.

Step 2: Input the account and password if necessary (admin/password)

Step 3: type 192.168.1.1/model.json

Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.

Step 5: Save the text file as model.json_log.txt

Step 6: Submit the Log file

Thanks for your help on this.

 

If we have a fix for the issue, would you like to help us to verfiy?

Model: MR1100|Nighthawk M1 Mobile Router
Message 2 of 30
smunro622
Tutor

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Same issue with the NTGX50C_12.06.08.00 I am trying to revert to a older firmware. I have 2 different SIM cards and get the same error
Message 3 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Could you please provide the modem.json log following the instructions in the thread?

 

Thanks

Model: MR1100|Nighthawk M1 Mobile Router
Message 4 of 30
Safwa009
Guide

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

I am having the same exact issue with my M1

 

SKU: MR1100-1TLAUS.

FIRMWARE: NTG9X50C_12.06.08.00

Message 5 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

You are using Telstra device. Could you please let me know which carrier you are using right now?

 

Thanks

Model: MR1100|Nighthawk M1 Mobile Router
Message 6 of 30
Safwa009
Guide

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Saudi Telecom Company (STC)

Message 7 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Thanks for the information.

 

For your disconnection issue, please follow the steps below to check.

1. Contact the carrier to get the correct APN information and add it using WebUI.

2. If the correct APN has been correctly configured and the device still can't connect. Please make sure your SIM card can work in a phone

3. If Step 1 and Step 2 are all correct, most likely your carrier blocks the devcie to be used in their network. Please try a different carrier.

 

Regards

 

John

Model: MR1100|Nighthawk M1 Mobile Router
Message 8 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Please provide your device's SKU name and carrier you are using

 

Thanks

Model: MR1100|Nighthawk M1 Mobile Router
Message 9 of 30
Safwa009
Guide

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

SKU: MR1100-1TLAUS.

 

STC (Saudi Telecom Company)

Message 10 of 30
Safwa009
Guide

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Any update??
Message 11 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Did you check you have correct APN setup?

 

Thanks

 

 

Model: MR1100|Nighthawk M1 Mobile Router
Message 12 of 30
Safwa009
Guide

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Yes I did and I have put the SIM in another router and the LTE is working perfectly
Message 13 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Can you capture a screenshot of the APN setup page?

 

Thanks

Model: MR1100|Nighthawk M1 Mobile Router
Message 14 of 30
nickrod518
Initiate

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

I have the same issue with my AT&T branded M1. I use T-Mobile and starting a few weeks ago it just stopped being able to connect to data. I verified the SIM works in another device and I even tried a different working T-Mobile SIM in the M1 and it gave the same behavior ("Mobile Broadband Disconnected"). I tried factory resetting the router and I even tried buying an identical replacement router and got the same issue. My router has SKU 6420B, Model MR1100-2A1NAS, and Firmware NTG9X50C_12.02.06.01. Would be awesome if whatever change was invoked by Netgear/T-Mobile could be undone as it's rendered my router useless.

Model: MR1100|Nighthawk M1 Mobile Router
Message 15 of 30
Safwa009
Guide

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

 
Message 16 of 30
Ksa3344
Apprentice

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Sadly
STC & MOBILY have banned all its LTE bands on most routers your only way is to change your router IMEI to a phone IMEI .

It might be a solution for the guys using ATT .
Message 17 of 30
Safwa009
Guide

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Even mobily have done the same and I think the best way to do it is to keep knocking on their doors till someone listens “if”
Message 18 of 30
Ksa3344
Apprentice

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Infact they are denying it ,but its obvious to all.
Message 19 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

As I said, this is not a device issue. This is due to carrier blocking.

 

Thanks

Model: MR1100|Nighthawk M1 Mobile Router
Message 20 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

This is really blocked by T-Mobile in your case. Our release doesn't block you to use AT&T or T-Mobile.

 

Thanks

Model: MR1100|Nighthawk M1 Mobile Router
Message 21 of 30
GPeoples
Aspirant

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

SKU MR1100-100NAS

Can you help me get connected to the T-Mobile network.  We reset the router with Netgear support and have a set APN to b2b.static.  

Please see log file attached. 

Model: MR1100|Nighthawk M1 Mobile Router
Message 22 of 30
Jpolitron14
Aspirant

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Where do we submit the log file?
Message 23 of 30
JohnPeng
NETGEAR Expert

Re: Mobile Broadband Disconnected Firmware 12.06.08.00


@Jpolitron14 wrote:
Where do we submit the log file?

Please send a private message to me with the logs.

 

Thanks

 

Model: MR1100|Nighthawk M1 Mobile Router
Message 24 of 30
ken1944us
Aspirant

Re: Mobile Broadband Disconnected Firmware 12.06.08.00

Still no connection T-Mobile.  Data Disconnected.  Have new Nighthawk and a new T-Mobile sim card and still same thing.  Been since January with no connection. Disenhartening since this is not a cheap model. 

Model: MR1100|Nighthawk M1 Mobile Router
Message 25 of 30
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