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Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Chris0404
Guide

Mobile hotspot LTE MR1100 won’t stay on when connected

This device will not stay on when connected to anything. It auto shuts off and the only way to get it back on is to remove and reinsert the battery. I have already swapped it out with another brand new one from ATT and the same issues are arising.
Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 1 of 20
JasonN
NETGEAR Employee Retired

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Hi Chris0404,

I wanted to confirm if your MR1100 device's firmware is up-to-date with the most current firmware? If not, proceed with the update. After the update, perform a factory reset on the device and let it boot all the way up.

Please let me know if this works. :]

 

 

- Jason N

Message 2 of 20
Chris0404
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Everything was up to date. I exchanged it for another one from ATT store. Exact same issue. So I gave up on the device. Not sure how anyone uses one honestly. Unless I just was unlucky and got 2 bad ones.
Message 3 of 20
JasonN
NETGEAR Employee Retired

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Hi Chris0404,

Sorry for the inconvenience,

Here is a link to another post that had a semi similar issue.

I was wondering if you had try this process already.

Please let me know so I can note it.

Thank you :]

 

 

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Nighthawk-M1-offline-in-morn...

 

 

- Jason N

Message 4 of 20
Chris0404
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

No this was not the same sort of issue. Mine completely powered down and would not restart unless the battery was removed and replaced. And it’s didnt matter if my power mode was set to “never”.
Message 5 of 20
JasonN
NETGEAR Employee Retired

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Okay thank you for confirming that. I'll take note of that.

Next step was to contact support to get further assistance on this.

It seemed like an abnormal issue.

 

http://www.netgear.com/support/contact.aspx

 

 

- Jason N

Message 6 of 20
UK-based
Luminary

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

If you're using the MR1100 as a static 24/7 modem/router, you'll probably find that running on an upgraded QC 2.0 mains charger without the battery installed will cure the problem. I used this charger and took these actions to keep the temperature down. Other providers of QC chargers are available Smiley Wink

Message 7 of 20
Chris0404
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Yeah I wasn’t trying to use it as a static or stand alone 24/7 router. I couldn’t even use the device on battery power for 15 minutes without the device powering down and NOT able to turn back on. I have fiber home internet. I need a portable device. 2 of these devices didn’t solve that for me.
Message 8 of 20
Rcracerg911
Aspirant

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

I have the exact same issue and even replaced mine 3 times through att. Turns off and won’t turn back on until battery is pulled. Running it on the ac power only works fine even with 2.4 amp source. I have already contacted support and opened up a case 2 weeks ago. Still waiting to heard back from second level tech support. Apparently they have never heard of this issue.

Att is aware of a “ battery drain” issue and is taking notes on it to send over to NETGEAR. I bet it’s the same issue however reps seems to be notating the issue incorrectly. It can seem like a dead battery issue because if I plug in the power cord, after it’s shuts off, A battery symbol comes up asking me to wait. It is almoat as if the battery has been dead and left that way for a while and it usually does take a few minutes to get some charge in it before it will start up. But, I know my battery is full and never will unless battery is pulled. Hope this all makes sense and helps
Message 9 of 20
Chris0404
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Finally someone with the same problem!!!
Message 10 of 20
UK-based
Luminary

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

@Chris0404: I know this isn't by any means ideal but perhaps you could try reducing the current draw to a minimum by doing things like switching off the 2.4GHz Wifi and just relying on the 5GHz, reducing the WiFi Range to Short, enabling WiFi Standby, etc. This might indicate whether or not the problem is a power or perhaps temperature issue.

Message 11 of 20
Rcracerg911
Aspirant

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

I have tried reducing range and using a single band, including factory resetting and not changing any of the default setting and no change. There is are specific areas that sometimes causes the unit to shut off more than once within an hour while on battery. Can’t test plugged in because I’m on the move but Starting to think it might be trying to aggregate frequency’s and it’s failing somehow. Just a though, not sure.
Message 12 of 20
Chris0404
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Hmmm, yeah honestly I have no idea. My issues are exactly the same as you describe. And I’ve tried everything you described as well with no luck. Not sure how anyone uses this device on battery power? I’ve returned mine to ATT for a refund.
Message 13 of 20
davidlapp777
Aspirant

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

You can find the setting at:

Settings -> Setup -> Wireless

Then change 'Wifi Standby' setting to Disabled.

Message 14 of 20
Chris0404
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

This is not a solution to this problem...
Message 15 of 20
nhantenna
Apprentice

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

For the first few months of Nighthawk LTE hotspot ownership my experience was abysmal.  The Nighthawk would repeatedly stop working multiple times per day for no rhyme or reason.  We rebooted the Nighthawk 5 to 10 times per day just to feel like we were helping to get it back online.  At the time we were running internal WIFI on the Nighthawk.  FIRST: After reading this forum, I got the Anker Quick Charger  The Anker did NOT fix my Nighthawk problem, however I continue to use it.  SECOND: The second step was a bit more extreme and will not be appropriate for everyone.  I bought a single 700MHz yagi external antenna.  I turned off the Nighthawk WIFI.  I connected Nighthawk to an existing home network via the ethernet port.  This worked for me.  We have not had one issue, one problem, one outage with the Nighthawk for months.  It all depends on your needs.  My needs are met.  It's not pretty.  But it works.  Summary of the solution that worked for me:

1) Anker Quick Charger

2) Single External Nighthawk Antenna

3) Turn off Nighthawk internal WIFI

4) Connect Nighthawk to existing network via ethernet port

Why did this solution work? 

a) My rural AT&T LTE signal is not the greatest.  The Nighthawk has tiny LTE antennas with tiny gain.  The Nighthawk "not working" may have been a result of poor LTE signal.  Connecting the external antenna made a massive signal and performance difference.

b) Nighthawk WIFI has always been questionable.  People saying only run one WIFI band.  People saying only run WIFI low power.  People saying upgrade to Quick Charger for WIFI to work.  When too many people are having a sketchy experience with the internal wifi there is something up.  My solution was turn Nighthawk WIFI off.  Use a regular WIFI access point.  Works perfectly.

Message 16 of 20
AoC
Guide
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

That issue sounds similar with mine. I have random shutoffs, according the crashdump, caused by fatal error in SMS service of the device. I have sent error report to Netgear and I hope they will fix it to the next patch. I have MR-1100 EUS .

 

This is what is in crash report:

 

Src: FatalError
Dat: 0000011D
Str: sys_m_smsm_mpss.c
Fmt: APPS force stop
00000000 00000000 00000000 00000000
Task: AMSS0
Time: 000FE58D
R0: 00000000 R1: 00000000 R2: 00000000 R3: 00000000 R4: 00000000
R5: 00000000 R6: 00000000 R7: 00000000 R8: 00000000 R9: 00000000
R10: 00000000 R11: 00000000 R12: 00000000 R13: 00000000 R14: 00000000
PC: 00000000
CPSR: 00000000
Mod: Unknown
Ctr: ARM, IRQ en,FIQ en
TOS
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000
BOS
App ver:NTG9X50C_12.02.07.00

Src: FatalError
Dat: 00000000
Str: Recursive fault!

Task:
Time: 00000000
R0: 00000000 R1: 00000000 R2: 00000000 R3: 00000000 R4: 00000000
R5: 00000000 R6: 00000000 R7: 00000000 R8: 00000000 R9: 00000000
R10: 00000000 R11: 00000000 R12: 00000000 R13: 00000000 R14: 00000000
PC: 00000000
CPSR: 00000000
Mod: Unknown
Ctr: ARM, IRQ en,FIQ en
TOS
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000
BOS

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (AU)
Message 17 of 20
JSchnee21
Virtuoso

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Hi @AoC,

 

How did you capture that crashdump?  Can you get to it through an AT command?

 

Thanks,

Jonathan

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 18 of 20
AoC
Guide
Guide

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Hi @JSchnee21
Yep, I got it through Telnet console. Command AT!GCDUMP prints details of the last crash event.
Message 19 of 20
JSchnee21
Virtuoso

Re: Mobile hotspot LTE MR1100 won’t stay on when connected

Awesome, thank you!

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 20 of 20
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