Re: NIGHTHAWK M1 BOOTLOOP

MFK2020 · ‎2020-06-21

Hi all,

My modem wont start after updating it , since it's on boot loop

Blanca_O · ‎2020-06-25

Welcome to NETGEAR Community!

Have you tried factory resetting?

Please remove and put the battery back in then press the reset button of the device.

May we please know the device SKU (MR1100-xxxx)?

Regards,
Blanca
Community Team

MFK2020 · ‎2020-06-26

Hi ,

Thanks for your answer

Yes I did the resetin different with and without different SIM , Battery , Rest power off and power on .

I did try the FTFP server to install the update without success

I do not have the serial number as I sent it to a friend to have a look on it , I will get back with the number as soon as I have it .

I think it need to be completly flashed , I do not know the way to do it

Blanca_O · ‎2020-06-28

Kindly contact support to better isolate the issue for possible hardware problem.

Regards,
Blanca
Community Team