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Re: Netgear MR1100 constant reboot
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Netgear MR1100 constant reboot
Like many others here I have run into the issue where my device reboots. I have seen where others say it reboots every hour or so.. Mine is rebooting every single time a device even connects to the hotspot.
I have tried:
- single band wifi only
- ethernet only
- with battery
- without battery
- stock charger
- 3A charger
- resetting the device
Regardless of the steps I take the device will reboot ANY time a single device is connected.
I've had this device less than 6 hours and only got aabout a solid hour of use out of it before this began and now I cannot get any use out of it at all.
Does anyone have any suggestion as to what I can do to mitigate this since I can't even connect a single device to it?
BTW.. it does work just fine with no reboots when I remove the SIM card and connect to it - I also tried a T-Mobile SIM and had decent luck, though have very limited data on it, so I wasn't trying to load it like crazy.. It's only the AT&T connection which seems to give the issue.
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Re: Netgear MR1100 constant reboot
I have tried this again with a FreedomPop SIM card - this uses AT&T network, and ran into the same issue of contant reboots.
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Re: Netgear MR1100 constant reboot
Hi @JasCola
Can you confirm a few items for me?
1) Under the battery is the product label. Do you seek MR1100-1A1NAS or MR1100-2A1NAS under the SIM icon?
2) Can you confirm the firmware version?
3) On the battery, can you share the P/N listed?
Thanks,
Tyler
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Re: Netgear MR1100 constant reboot
I too am seeing this.
I did just update my firmware and it happens *less* frequently but it still does happen!
Any ideas?
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
I've run into the same issue.
It started randomly in my case on an existing unit that I've had for nearly a year.
Have tried all the same steps as per OP, but also included:
- changing WiFi transmit power/range between Low/Medium/High
- with/without WiFi Offloading
- disabling/enabling Cellular data
In all cases the unit still randomly reboots.
It did not happen until after I updated to the latest firmware (on the EUS version - NTG9X50C_12.06.03.00), but did not start happening immediately after the firmware update either so I can't say for sure if it's related).
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
Kreid,
Which model of MR1100 do you have? Can you provide the following details?
This tread started out as the AT&T Version of the MR1100 but has changed t the Euro version. Please help by including the information requested.
1) Under the battery is the product label. Do you seek MR1100-1A1NAS or MR1100-2A1NAS under the SIM icon? Or something differnt
2) Can you confirm the firmware version?
3) On the battery, can you share the P/N listed?
Thanks,
Tyler
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Re: Netgear MR1100 constant reboot
2. NTG9X50C_12.05.05.00
3. 308-10034-01
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
didn't find a solution. Had to return via Amazon 😞
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
nice that it worked for you! But I've seen several people on the reviews having it to change for 2,3 or more times.
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
mine was not branded. I bought it through Amazon, and on the 3rd day I was returning it.
I bought this one:
It's incredible how 2 weeks ago I bought it for @$247 and now is going for $341
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Re: Netgear MR1100 constant reboot
Netgear,
there is clearly an issue with your device. Multiple users are reporting problems, at my company this issue affects at least 3 devices, it started to happen after FW update.
Can you clearly communicate what is the status of the problem, how it is going to be solved and when? Or should we just take our devices and return all of them?
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
I think they cannot ignore widely spread issue with their product, that is against the law and they are risking class action.
Can someone from Netgear react? You know about this issue for more than 6 months, you simply must have some solution already.
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Re: Netgear MR1100 constant reboot
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Re: Netgear MR1100 constant reboot
Hello everybody,
to me it seems like a voltage related issue. It tried everything - resetting to factory, keeping it cool/warm, turning on/off features etc., no luck.
Then I noticed that when the device is fully charged, the rebooting does not occur. So I let it discharge and around 70% the problem appeared again. It was working ok for like 6 hours, but ater the charge dropped it started rebooting more and more often. At 50% the modem became basically unusable.
So it is basically voltage issue. As it was not happening before FW update it seems to me like a SW issue - maybe some check is too strict on voltage. I reported it to Netgear, hopefully they will fix it soon.
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