Netgear MR1100 constant reboot

[josepr]

Hi, I'm having the same problem, I tried every solution posted and it's getting random reboot. Netgear, please can you do something with this? I will need to return the item where I buy it.

[JohnPeng]

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@josepr wrote:

Hi, I'm having the same problem, I tried every solution posted and it's getting random reboot. Netgear, please can you do something with this? I will need to return the item where I buy it.

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You are replying on an old post. Could you please create a new one and provide more detailed information on your device?

Device SKU:

FW version:

PRI verison:

Carrier you are using:

Thanks

[Al00000]

I wish Netgear would just come clean on what the issue is with this router randomly rebooting.

I've had mine for around 9 months and it's varied between stable, and rebooting constantly (less than a minute).

I've tried all sorts of things to stabilise it.

Currently, I've removed the battery and it's lasted over a day.

The whole take the battery out when on charge is very unclear. I want the battery in. That's the whole point of having one. If I have a powercut, I want it to keep on working. Otherwise, I may as well have bought a cheap 3G router?

It feels like a power/firmware issues, as people have suggested.

This should be a great product but it isn't.

Please, Netgear. Just say what the problem is, and if it can be fixed.

[cgigate]

Device SKU:6112B

FW version: NTG9X50C_10.29.05.02
PRI verison:01.07
Carrier you are using: at&t and T-Mobile

When it downloads big file , it would reboot.
I run speedtest.net to speed test, it won't finish the test and reboot itself

[Al00000]

I guess Netgear just doesn't care

[schumaku]

@Blanca_O  @JohnPeng 

[JohnPeng]

Sorry for replying late. Since you are using AT&T MR1100, I will request our engineers in US to follow up with your guys.

May need your help o collect some logs for analysis.

Thanks

John

[Al00000]

I'm happy to provide whatever I need to, to get my router stable.

My router is from Amazon, not a service provider.

[JohnPeng]

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@Al00000 wrote:

I'm happy to provide whatever I need to, to get my router stable.

My router is from Amazon, not a service provider.

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Sent you a private message with the instructions on how to collect logs. Please check.

Thanks for your help. 

Regards

John

[cgigate]

No matter using at&t or t-mobile or any carriers in US or any carrier in the world when high traffic load (ie., do a speedtest), the device crashes and reboot.
There were couple discussions for the issues labeled as “resolved”, but none of them actually got resolved, for example, https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-M1-reboot-issue-Resolved/m-p...

[JohnPeng]

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@cgigate wrote:
No matter using at&t or t-mobile or any carriers in US or any carrier in the world when high traffic load (ie., do a speedtest), the device crashes and reboot.
There were couple discussions for the issues labeled as “resolved”, but none of them actually got resolved, for example, https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-M1-reboot-issue-Resolved/m-p...

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Thank you for the feedback. Please help to capture some logs. Instructions were provided.

[Lbarcelo101]

Same problem with these resets... This is now my second device, because I figured I got a faulty one... Turns out they are all faulty. If this doesn't fix soon, I'm going with a different brand. Netgear has seem to fall off on their quality hard.

[cgigate]

Tried to capture log with the software provided to put diagnose mode, but the mr1100 crashed again into bootloop… it appears it is complete useless. https://www.youtube.com/watch?v=qxRhErY2M8o

[Al00000]

I have not tried the crash dump software, yet, for several reasons.

Firstly, I don't think this is something that the average user would be able to do. Secondly, I do not immediately have a device that I can connect using USB. Thirdly, this is clearly a known and long-standing issue and I do not understand why there is a need for individual crash dumps.

Personally, I would like to return this device to Netgrear; however, I can't even start this route because I can't sign up with Netgear support.

The reason I can't sign-up with Netgear support is because my warranty expired after 3 months. I'm not sure in which world 3 months warranty is accpetable and, certainly, in the UK this is not the case.

This should be a great device but it is not. There are enough reports of this issue to suggest that I do not have a rogue device.

Also, this has been previously 'fixed' with a Firmware update and I believe that the firmware release was to specifically address this issue.

I can imagine that this issue is very widespread with most people not realising that the router reboots; just accepting the drops as the usual WiFi networking glitches.