Netgear Mobile App cannot find my nighthawk M2 router

[StefD74FR]

Hi

after upgrading iOs the Netgear Mobile Application installed onto both my iPad and iPhone cannt see the router anymore. It tries toi detect then I get an error massage stating Router cannot be found .... I run iOs 14.2 on an iPad Pro 2nd generation and on an iPhone XS.

Thanks for your help

[Blanca_O · Accepted solution]

Hi @StefD74FR

For devices on iOS 14, Apple is mandating that apps like the Nighthawk, Orbi and Mobile apps must ask permission to communicate with the devices on your network.

By allowing access, you let the app connect to your NETGEAR router. Granting access is also necessary for the full functionality of the apps. 

To enable local network permission: 

1. Launch the Settings app on your iOS device.
2. Select the Mobile App from your apps list. 
3. Slide the Local Network slider to the right to enable this feature.

Regards,
Blanca
Community Team

[Blanca_O]

Hi @StefD74FR

Welcome to NETGEAR Community!

Please ensure that you grant "Local Network" access so that the Mobile app can communicate with your Nighthawk M2 router.

Regards,
Blanca
Community Team
 

[StefD74FR]

Thanks Blanca - please confirm what you mean by "granting local network access" as I cannot figure this out. 

FYI I can access router's parameters using Safari / http but the app states that I am not connected to any Netgear device

[Blanca_O · Accepted solution]

Hi @StefD74FR

For devices on iOS 14, Apple is mandating that apps like the Nighthawk, Orbi and Mobile apps must ask permission to communicate with the devices on your network.

By allowing access, you let the app connect to your NETGEAR router. Granting access is also necessary for the full functionality of the apps. 

To enable local network permission: 

1. Launch the Settings app on your iOS device.
2. Select the Mobile App from your apps list. 
3. Slide the Local Network slider to the right to enable this feature.

Regards,
Blanca
Community Team

[StefD74FR]

All fine.  Many thanks