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Re: Netgear Nighthawk M2 Firmware Download

graemedurie
Follower

Netgear Nighthawk M2 Firmware Download

Does anyone have the latest firmware for this device, Netgear support will not provide it.

Model: MR2100|Mobiler Router Nighthawk M2
Message 1 of 109
JohnPeng
NETGEAR Expert

Re: Netgear Nighthawk M2 Firmware Download

We are going to release a new FW update early next week. Please standby,

Model: MR2100|Mobiler Router Nighthawk M2
Message 2 of 109
gavrook
Guide

Re: Netgear Nighthawk M2 Firmware Download

What happened to this supposed new firmware?

 

Message 3 of 109
JohnPeng
NETGEAR Expert

Re: Netgear Nighthawk M2 Firmware Download


@gavrook wrote:

What happened to this supposed new firmware?

 


The release has been published two weeks ago. Please do a manual FW update check.

 

Thanks

Message 4 of 109
gavrook
Guide

Re: Netgear Nighthawk M2 Firmware Download

Hi John, thanks but I have done dozens of firmware upgrade checks both on the touchscreen and via the web interface as well as a factory reset and nothing is being found
Message 5 of 109
JohnPeng
NETGEAR Expert

Re: Netgear Nighthawk M2 Firmware Download

Could you please check what is the FW version and PRI version on your device?

 

We release the FW upgrade as mandatory. So you device may have pick up the update automatically without your awareness.

 

The last FW: 10.17.01.00; PRI version: 04.02

 

Thanks

 

 

Message 6 of 109
gavrook
Guide

Re: Netgear Nighthawk M2 Firmware Download

Hi, my device is still on firmware NTGX24_10.13.05.00 with PRI Version 02.10
Message 7 of 109
JohnPeng
NETGEAR Expert

Re: Netgear Nighthawk M2 Firmware Download


@gavrook wrote:
Hi, my device is still on firmware NTGX24_10.13.05.00 with PRI Version 02.10

Seems like you are using a Telstra MR2100. We have submit the new release to Telstra last week for approval. The upgrade will be posted in next couple of weeks if Telstra can finish the test on time.

 

Thanks

 

John

Message 8 of 109
wombatus
Initiate

Re: Netgear Nighthawk M2 Firmware Download

Hi all,

 

my mr2100 is stuck on NTGX24_10.16.03.00 with PRI 03.02 - I have reset it to defaults but the firmware update check never finishes.

 

Any ideas?

 

Best

Model: MR2100|Mobiler Router Nighthawk M2
Message 9 of 109
hh74
Aspirant

Re: Netgear Nighthawk M2 Firmware Download

Same issue here - Firmware update check never finishs.

 

Firmware NTGX24_10.16.03.00

 

Is there any other option to install most recent firmware?

 

Message 10 of 109
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk M2 Firmware Download

Hi @wombatus and @hh74

 

Please provide the device SKU. This can be checked on the box of the product or on the barcode label, which should indicate MR2100-xxx. 

 

Regards,
Blanca
Community Team

Message 11 of 109
hh74
Aspirant

Re: Netgear Nighthawk M2 Firmware Download

Hello Blanco_O,

 

SKU of my device is

 

MR2100-100EUS

 

Regards,

Heiko

Message 12 of 109
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk M2 Firmware Download

Hi @hh74

 

Kindly remove SIM card and try again the update. 

 

Regards,
Blanca
Community Team

Message 13 of 109
ianstephens
Tutor

Re: Netgear Nighthawk M2 Firmware Download

Same problem here - it gets stuck and nothing progresses after "Checking for updates...".

Message 14 of 109
Blanca_O
NETGEAR Moderator

Re: Netgear Nighthawk M2 Firmware Download

Hi @ianstephens

 

Do you have MR2100-100EUS? 

 

Regards,
Blanca
Community Team

Message 15 of 109
ianstephens
Tutor

Re: Netgear Nighthawk M2 Firmware Download

Yes, we have the "unlocked" Non-Telsra European version.  We can put any sim card in it.

Message 16 of 109
ianstephens
Tutor

Re: Netgear Nighthawk M2 Firmware Download

Yes, we have the "unlocked" Non-Telsra European version.  We can put any sim card in it.

Message 17 of 109
JohnPeng
NETGEAR Expert

Re: Netgear Nighthawk M2 Firmware Download

For all those can't get the upgrade, please send private message to me with the model.json file.

 

Thanks

 

 

Model: MR2100|Mobiler Router Nighthawk M2
Message 18 of 109
ianstephens
Tutor

Re: Netgear Nighthawk M2 Firmware Download

I sent a message about a week ago.  Did you receive it?  Many thanks.

Message 19 of 109
JohnPeng
NETGEAR Expert

Re: Netgear Nighthawk M2 Firmware Download

@ianstephens wrote:

I sent a message about a week ago.  Did you receive it?  Many thanks.


I will get back to you soon.

 

Thanks

 

Message 20 of 109
W1lliam
Virtuoso

Re: Netgear Nighthawk M2 Firmware Download

100EUS is a retail model, why firmware upgrade can't be done as MR1100-100EUS, customer can do their own decision to proceed the upgrade instead of relying on OTA and cost you data charge from carrier?

Message 21 of 109
mcuadrado
Guide

Re: Netgear Nighthawk M2 Firmware Download

Hi, could you provide your device IMEI number please, reply privatelly.

 

Regards!


@W1lliam wrote:

100EUS is a retail model, why firmware upgrade can't be done as MR1100-100EUS, customer can do their own decision to proceed the upgrade instead of relying on OTA and cost you data charge from carrier?


 

Model: MR2100|Mobiler Router Nighthawk M2
Message 22 of 109
JohnPeng
NETGEAR Expert

Re: Netgear Nighthawk M2 Firmware Download

It has been confirmed by one of EE UK customers that after he switch to another network, his device can be upgraded successfully.

 

We are working with EE UK to resolve the issue.

 

Thanks

Model: MR2100|Mobiler Router Nighthawk M2
Message 23 of 109
color_8
Aspirant

Re: Netgear Nighthawk M2 Firmware Download

@JohnPeng Same Problem in Austria with A1 Network. No Firmware check is possible. Transparent IP without Firewall. If i change the Sim-Card to an other Provider a Firmware-update is possible...

Message 24 of 109
ianstephens
Tutor

Re: Netgear Nighthawk M2 Firmware Download

Confirmed issue on EE UK.  Have switched to Vodafone SIM and performed the update successfully.

Message 25 of 109
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