Netgear Smart Cradle - No signal

[brokencradle]

Hello, 

I've bought a Netgear Smart Cradle to use with my Aircard 810s. However, as soon as i plug in the Aircard i lose all broadband signal. I didnt expect to purchase something that would make the connection worse. 

Any advice would be really welcome, 

Many thanks, 

[Blanca_O]

Hi @brokencradle

Welcome to NETGEAR Community!

Kindly describe the LED status of the NETGEAR Smart Cradle. 

Have you tried factory resetting? If not, please do so. 

Regards,
Blanca
Community Team