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Night Hawk M1
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On the screen of the router it says - "Data usage not available at this time" It used to show our data usage until about 2 months ago and don't know why?
Any suggestions would be appreciated please.
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Hi @Gina99
Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback.
Firmware version is 12.06.08.00
Regards,
Blanca
Community Team
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Re: Night Hawk M1
You might get better and quicker replies, and find other answers, over in the appropriate section for your device:
Mobile Routers, Hotspots & Modems
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Hi @Gina99
Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback.
Firmware version is 12.06.08.00
Regards,
Blanca
Community Team
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Re: Night Hawk M1
Hi Blanca,
I tried to update the new firmware for a friends, who has the Nighthawk M1 Mobile Router.
To my surprise,the update didn’t download. The text box said “ Update Error ,The update couldn’t be updated and the mobile router will automatically re-check for an available update within 48 hrs “
Can you tell me what’s happening with this new firmware not being able to download.
I did the manual update but this also came up with a error.
kind Regards
nightwho
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Re: Night Hawk M1
Please let me know your device SKU name. I will check for you.
Thanks
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Re: Night Hawk M1
HI,
I FOUND THE SKU DETAILS SEE ABOVE. ALSO WE RECENTLY UPDATED FROM 10 GB TO 50 GB SO COULD THIS BE WHY IT'S NOT SHOWING DATA USAGE???
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Re: Night Hawk M1
We have released the fix for the issue. Please do a manual FW upgrade check and update your device to the latest release.
Thanks
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Re: Night Hawk M1
Thanks for your prompt response but it's saying I have insufficient data to upload Firmware so I'll have to wait until next month ( I'm on metered network) , Will let you know how it goes. Fingers crossed!
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Re: Night Hawk M1
Thanks so much for everyones help. All sorted out now and working fine!
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