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DUBJE84
Tutor

Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Hi, I was looking for a solution of the following issue.

 

When I am at work and in a 4G area, (30Mbps speed) all works fine.

If I turn on the M1 in an area (at home) )with a faster connection, 4G+(80Mbps), then my M1 goes into a bootloop.

 

Anyone seen this before and a solution for it? 

 

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 1 of 18
TeeJay74
Virtuoso

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

I have seen one boot loop SW bug. It is fixed in the latest beta. Only workaround before beta version was factory reset, if it is continuous boot loop.

Message 2 of 18
DUBJE84
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Where can I find the beta firmware?
the factory defaults didn't fix it for me.

Message 3 of 18
TeeJay74
Virtuoso

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Please try again by pressing that reset button on the backside.

Message 4 of 18
DUBJE84
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

I did use the reset button on the back...  didn't help. Smiley Sad

As soon as it makes the 4G+ connection it reboots again.

Message 5 of 18
TeeJay74
Virtuoso

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Is it possible to test with different sim card ? It may be worth to try. If it still not working you need advices from some Netgear engineer.On the other hand factory style FW re-flash has sometimes solved some odd problems. Major bug fix FW release is coming soon.

Message 6 of 18
DUBJE84
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Hi TeeJee , changing the sim card was tried as well. even different network, tried with and without an external antenna, all make no difference, it seems it isn't able to handle the 4G+ for some reason. Funny (not really) considering it was marketed and priced as the ultimate 1GB CAT 16 modem.

 

Can you let me know where are the firmware versions to be downloaded you are speaking about?
either old, new or beta releases? 

Message 7 of 18
TeeJay74
Virtuoso

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

I have been using this MR1100-100EUS for 9 months now, maasive amount of versatile testing, and I know this the ultimate LTE terminal device so far. Firmware has had some nasty bugs but they will be fixed.  Please contact some Netgear technical specialist and ask for advice what to do next. I think sales people can arrange that contact if you describe your problem situation in detail.

Message 8 of 18
DUBJE84
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Since you ignored the question again, I assume these firmware fixes and beta's you keep talking about is more a hopeful anticipation then actually based on facts? I cant find them on the Netgear site and also see no announcements regarding future releases and fixes. 

 

Don't mean to be rude, but I don't think any of the suggestions where very helpful TeeJay, but thanks for trying. I opened a ticket with Netgear, a was waiting for an expert to get back to me.

Message 9 of 18
TeeJay74
Virtuoso

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Beta's are not publicly available. Netgear people certainly find you some solution.

Message 10 of 18
TeeJay74
Virtuoso

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

That solution could be a new device, newer firmware version, old firmware re-flash etc.

Message 11 of 18
winger13
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

I am using an AT&T version of this device.

 

I found in areas of low cell signal, device locks onto Band 12 (700Mhz), not reboots.

When used in areas of good signal, device locks onto Band 2 (1900Mhz), and constantly boots until it will NOT power on until battery is removed and reinserted.  Bad device? or Firmware?  or Both?  Either way, this is the second device I had to return because of reboots - bad showing IMO from Netgear. 

Message 12 of 18
winger13
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+


@TeeJay74 wrote:

...Major bug fix FW release is coming soon.


Can you shed some light on:

1) when (ball park is fine) the firmware will be arriving, and for what carrier(s) ?

2) what sort of things this magical FW will address ?

Message 13 of 18
TeeJay74
Virtuoso

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

I am talking about retail model and its update delivery schedule, which seems to be late. Only Netgear development team knows exact delivery date. Its their decision. Fatal crash bug fixes are priority in this release.
Message 14 of 18
DUBJE84
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

So this is the reply I received from the "experts" of netgear support:

"Update from NETGEAR:

Hello Joey,

This is regarding your open case with NETGEAR.

I just received a feedback from our team and the reason why your mobile router is rebooting when connected to the 4G+ network is because it cannot handle this type of connection. The 4G+ is not one of the supported bands for the Mobile router. It supports:

LTE/4G 1/2/3/4/5/7/12/29/30/66
3G 2/4/5

Therefore you can only use 4G with the device and cannot use 4G+ with it.

I apologize for the inconvenience this has caused you.

Thank you for your time and patience.

Again, thank you for choosing NETGEAR.

Regards,

Clarisse
Expert ID: 46194
NETGEAR Support Expert"

So they are saying a Cat 16 modem can't handle a Cat 6 connection. I am sending my device back to the retailer for a refund. It's garbage. And the support seems to be of the same quality.
Message 15 of 18
winger13
Tutor

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

I am laughing so hard right now. Did the engineers not talk to the designers? Did Netgear Support really get that bad? Or did we all get duped buying a device supposedly capable of 100+Mbps download speeds (LOL me included)?

In all seriousness, I have owned Netgear products for many years. It does seem their overall support (and possibly their product quality) has taken a big dump, literally, in recent years. This is so unfortunate.

I have an open ticket for the past 2+ months - it's up to level 2 support now , and you wouldn't brought the quality of the support I am experiencing. It is not good.
Message 16 of 18
JasonN
NETGEAR Employee Retired

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Hi Everyone,

If you are still having this issue. Can you please PM me the answers to the questions below so I can forward it to my internal team. Thank you :]

 

  • Are they still having the problem?
  • Contact info?
  • If they contact support and what is their case number
  • What is the FW version they are running?
  • What is the SKU of their MR1100 device?
  • Which battery are they using? W10 or W10a
  • What is the exact issue they are seeing and how often?
  • How easily are they able to reproduce the problem?
  • What do they do to resolve the issue? do they reboot the device, pull the battery reinsert or do something else?
  • How is the device running? Running on battery, plugged into USB of the computer, plugged into the ac power, plugged into AC power no battery inserted?
  • Where is the device being used? In a fixed location or on the go?

 

- Jason Nguyen

Message 17 of 18
networksman
Aspirant

Re: Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Hi

Was this ever resolved? I am looking at buying this exact model from Amazon for use in the UK and USA and I am concerned I will have issues if it connects to a 4G+ network.

Can anyone please advise?

Message 18 of 18
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