Nighthawk M100-100 Very slow internet

[Herrat]

I bought the Nighthawk M1 three weeks ago to use for home internet. it was fine until two days ago, when the internet  became impossibly slow, especially for the laptop. Webpages time out before a connection is made. Yet, when I check the speed in windows settings it's supposedly 70mbs.                                                                                                                                                           What is going on? Some help, please before I return it.

[Blanca_O · Accepted solution]

Hi @Herrat

Welcome to NETGEAR Community!

May we please know the device SKU (e.g. MR1100-100NAS)? This can be checked on the box of the product or on the barcode label

What is the firmware version? 

Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile router WiFi devices. Review the following possibilities:

• Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).
• Check WiFi interference by powering the mobile router off and on to find a better WiFi channel.
• Switch WiFi channel from 2.4 GHz to 5 GHz.
• If the network signal is low, consider using external antennas or cradle the mobile router with built-in high-gain antennas

Regards,
Blanca
Community Team

[Blanca_O · Accepted solution]

Hi @Herrat

Welcome to NETGEAR Community!

May we please know the device SKU (e.g. MR1100-100NAS)? This can be checked on the box of the product or on the barcode label

What is the firmware version? 

Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile router WiFi devices. Review the following possibilities:

• Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).
• Check WiFi interference by powering the mobile router off and on to find a better WiFi channel.
• Switch WiFi channel from 2.4 GHz to 5 GHz.
• If the network signal is low, consider using external antennas or cradle the mobile router with built-in high-gain antennas

Regards,
Blanca
Community Team