Nighthawk M2 (MR2100) constant reboot

[JInall]

Sven P,

Thank you for your post. I can't download or access the Netgear app on my desktop computer - only on my mobile phone and Samsung tablet. This is in fact how the Telstra shop advised me to access the app.

[SvenP]

Jinall

Open a browser - and write http://m.home and hit enter  

Take a look on your Quick Start instructions you received in the box.

Go to Set up the device and item 2 and follow instructions.

You do not change ETHERNET STANDBY option in the mobile ap.

[JInall]

Sven P,

Many thanks for the advice. Seems to be working well at the moment.

[Wellington78]

So now my M2 doesn't stay connected to devices.  ie. when I come home and start up my laptop, it doesnt connect to the laptop, and when I look for the network, its not there.  So I go and wake up the machine and it appears again!  Frustrating!!!!!!!  Why is it doing this?

[SvenP]

Hi Wellington78

Make sure you have....

Global Wireless Setting

Disabled.

and

ETHERNET STANDBY

Disabled

[Mwmcgurk]

Update- I took the nighthawk back to Telstra last week and we attempted to do the latest firmware update while instore but it kept freezing. They exchanged the product and I have since updated the firmware with no problems since then. Hopefully the new software is helping things?

[SvenP]

Hi All,
Just an update for you.
My M2 has now been running since latest firmware update.
It did a freeze once, but I think that was my own fault.
How is your experience. I think Netgear should be updated if we are all happy

[gary1177]

like many  constant reboot ... had to disable wifi to download the firmware ... firmware download was 5 times the speed once wifi disabled ..

now all the screens on 192.168.1.1  are data less... some basid info  though 4 devices connected it says none 

no data on down uploads and so much more .. all saying NA ..

tried contacting support .. tellls me my support expired on the 21/10/2019  to months into the future ... wont let me log in to my free 3 months support ..

the modem only arrived today from telstra

now i am not happy .. any one in support able to contact me

[HSvane]

Where in the settings can I set it to not go asleep?

I have look but cannont find it. Have also looked in the manual with out luck.

Regards

Henning

[SvenP]

Open a browser in a PC - and write http://m.home and hit enter  

Take a look on your Quick Start instructions you received in the box.

Go to Set up the device and item 2 and follow instructions.

You can not change ETHERNET STANDBY option in the mobile ap.

The Ethernet standby regulate the time for asleep.

[SvenP]

Henning

---

@HSvane wrote:

Where in the settings can I set it to not go asleep?

I have look but cannont find it. Have also looked in the manual with out luck.

Regards

Henning

---

are you Swedish?

See attached file for disable unit to go to sleep.

[HSvane]

Hi Sven

Thanks that helps.

No I am Danish.

Regards

Henning

[bluegecko]

I am also seeing this router 'hang' sporadically.

It will work for some time then just become unresponsive. Then decide to function again without intervention from anyone.

The behaviour seen is that the entire router stops responding, no traffic on the 4g link and no icmp response on the ethernet port.

I do have wifi on and when in this state I can connect to the device with the app. But in nearly every case if I then try to reboot the device using the app on the phone it permanently hangs until a physical reset pulling power cable.

Battery is not in, aerial connected to boost signal.

I have tried to find out how we can review logs on this device but not got anyway. There seems to be a dumbing down of the interface to the point that debugging a problem is almost impossibe. Anyone any idea how to get to see any logs?