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Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

DarthKoda
Guide

Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

No matter what I do. I can't get my router to do a Firmware update. It's driving me crazy. I have to manually power off then on the router every 24 hrs. Why? Because after 24hrs, the router stops working. I was hoping to update the firmware. but it wont. I tried thru the NETGEAR Mobile, and NETGEAR GENIE app also. Nothing.

Router is a Nighthawk MR1100 unlocked AT&T router using Firmware NTG9X50C_10.20.05.02

Have tired using a desktop running Windows 10 pro x64 and a Ipad. 

Help.

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 1 of 36
DarthKoda
Guide

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Just a update.

I have tried the 192.168.1.1 aka attwifimanager, I have also tried factory resetting thru attwifimanager, and a hard factory reset by holding the Reset button by the battery.  No Joy.

Called ATT and was told it was a NetGear issue.  Was transfered to NetGear and was told it was a ATT issue.  Both tried several things with me.  But, it was clear I had already tried them all.  

So, if you do happen upon a ATT branded M1 MR1100 NightHawk Mobile Router with Firmware NTG9X50C_10.20.05.02 and it will not update out of the box or in the first few days of ownership.  Send it back from hence it came.  It's not worth the headache.

Overall, it's a great little router.  Just my model has a serious FW update issue. 

I am not giving up on my little Nighthawk.  Maybe one day when the Planets align, the stars are in the right order, and a super moon come into alignment.  My router will update it's firmware.  🙂

Message 2 of 36
Blanca_O
NETGEAR Moderator

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Hi @DarthKoda

 

What is the error message when you try to update the firmware?

May we please have the exact model # of the device? 

 

Regards, 
Blanca 
Community Team

Message 3 of 36
DarthKoda
Guide

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Model is MR1100-1A1NAS

Message I get is:

FIRMWARE UPDATE

 

Firmware Version

NTG9X50C_10.20.05.02

Current software is up to date.

Message 4 of 36
kskenyon
Tutor

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Any update on this firmware update problem?

Message 5 of 36
DarthKoda
Guide

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Everyday I log onto the router and do a check for updates.  Everyday, it tells me my firmware is up to date.

So nothing new.  Still on 10.20.05.02

Message 6 of 36
FCB90
Star

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Same problem with 2gen - MR1100-2A1NAS.
Netgear is a joke in terms of Network devices. Again.
Message 7 of 36
Scottd9000
Tutor

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Same here but I am on 12.02.06.01 and it won't update.  Reset, Reboot, Reboot, Reboot etc. Keep checking but says it's up to date.

Message 8 of 36
ngtrandiep
Aspirant

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Any news on this update issue? My router gets same problem. I figured out all of other M1 routers which are not distributed by AT&T have the option that allow user update firmware by uploading file. I don't see this option in AT&T M1. Meanwhile, the FOTA is useless, it keeps showing "Current software is up to date."

Message 9 of 36
Mrblazed
Star

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Model: MR1100|Nighthawk M1 Mobile Router
Message 10 of 36
hollnagelc
Aspirant

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

I have this same firmware and can’t get it to update either. I’ve had AT&T attempt to push me an update 3 times.

It will show Downloading 0% then it just says download error. Then goes back to showing it’s up to date. Until I ask them to push an update to me again.
Message 11 of 36
JohnPeng
NETGEAR Expert

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

I will check for the upgrade issue on MR1100-1A1NAS SKU and get back to you.

 

Thanks

Model: MR1100|Nighthawk M1 Mobile Router
Message 12 of 36
hollnagelc
Aspirant

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Thanks @JohnPeng that would be great!

Message 13 of 36
FCB90
Star

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

@hollnagelc don't be naive - they've been trying for a year or more and they never have done anything to help. Support does not exist in this case.
Message 14 of 36
hollnagelc
Aspirant

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Ah I gotcha. I didn’t realize it had been an ongoing thing. Thought maybe my device was just having issues.
Message 15 of 36
hollnagelc
Aspirant

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

@FCB90  well i went ahead and fixed my problem following this thread https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/MR1100-Firmware-Update/td-p/1811547. I'm updated now and future updates should be much easier.

Message 16 of 36
JohnPeng
NETGEAR Expert

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

For those of you who are using MR1100-1A1NAS and stuck on FW 10.20.05.02, we are working with AT&T to help you to upgrade to the latest release. Please standby.

 

Sorry for the inconvenience and thansk for your patience.

 

Regards

Model: MR1100|Nighthawk M1 Mobile Router
Message 17 of 36
Drinka_40
Tutor

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

So its June 2020 now, and seems both NetGear and AT&T can't come to an agreement as to who fixes this and how. 

 

My Scenario:

MR1100 - 1A1NAS, manufactured by NetGear for AT&T, which has its exclusive firmware, where only option from the UI > Settings > Administration > Firmware Update, is to select the button labeled ' Check for Updates'. (which has never worked)

 

Been clicking this button on a regular basis now since Aug 2019, to no avail. 

 

Finally opened a tkt with NetGear Support, who had me do factory reset multiple times, among other feats of magic, and nothing was able to 'sneak' this thing into doing the firmware upgrade. 

 

A level 2 Tech finally called me and advised the MR1100 I have is an exclusive build for AT&T (note the AT&T meatball on the screen when the MR1100 boots up), and that they / AT&T control the firmware upgrade for this specifc device, and that I will need to contact AT&T to have them instruct or do the firmware upgrade for me. (would have been good to know this on day 1 of opening a tkt with Netgear, instead of 2 weeks of run around, and them somone to tell me this on day 15).

 

So called AT&T and they put in an 'order' to have the firmware pushed to my device within the next 24 hrs, and I should be good to go. (To me this sounds like next level BS ) Coming from AT&T its highly unlikely this will accomplish anything.  

 

I will post an update here over the next week, to advise on how this went. 

 

Cheers, 

 

 

 

Model: MR1100|Nighthawk M1 Mobile Router
Message 18 of 36
Mrblazed
Star

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Model: MR1100|Nighthawk M1 Mobile Router
Message 19 of 36
Drinka_40
Tutor

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Thanks Marblazed for the link, but I did this procedure months ago, and did not work for me. I have a Mac, got putty installed and cannot access the MR1100, either through Wifi or directly connected to the ethernet port. 

 

For those with a Mac, to install 'putty' is not a point-n-click exercise like it is on a Windows PC. Link below covers all that's required:

https://websitetoon.com/2018/07/26/install-putty-mac/

 

I can ping the MR1100, but cannot establish any kind of telnet / putty session, so the option of downloading the latest firmware and installing manually via command line over a 'putty' session did not work for me.  

 

For the latest call I did with AT&T where they were going to 'push' the firmware update to my MR1100, that never happened nor did I ever get a call back from anyone at AT&T, which is typical for AT&T support.

 

Anyone using a Imac, been successfull at using the 'putty' procedure, please chime in, maybe I'm missing something, otherwise 

my next steps are to get access to a Windows PC, and try the 'putty' procedure there, to resolve this. 

Message 20 of 36
Mrblazed
Star

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

You must use Windows, you can get a free VM or use bootcamp, which is what I do. Windows 10 is free just don’t activate. You also have to be connected to the USB port, WiFi and Ethernet will not work.
Message 21 of 36
Drinka_40
Tutor

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

So finally got this to work using a Windows 10 PC, and the result is like having a new MR1100, in that the UI, and display look quite different, and have a few features that the AT&T firmware did not. 

 

Also wanted to add a few notes and link to the process, so everything is in one place.

 

How about from a Mac?  (procedure below does not work on a mac. Find a friend with a windows PC or use 'Bootcamp' to install Windows on your mac)

@Mrblazed wrote:

Download the newest generic firmware from the Netgear support site for your country (the routers country).
https://www.netgear.com/support/product/MR1100.aspx#Firmware%20Version%2012.06.11.00

Download FDT.exe version 4.6.2.0. (You’ll have to Google)
https://www.dropbox.com/s/s27ftyfjpvn9819/fdt.exe?dl=0

Download AC78x Netgear drivers version 4.3.00

http://www.downloads.netgear.com/files/aircard/AC_790S_Telstra/AC78xSDrivers.exe


Download Putty
https://www.putty.org

1) Put everything in the same folder (ex. C:\Desktop\mr1100 )
2) Install drivers
3) Connect MR1100 directly to computer with USB cable. 
There are 2 USB ports on the MR1100. Standard and Micro (micro is same port used for charging the MR1100).
Use of the micro USB port for connecting the MR1100 to your PC. 
4) Open putty, telnet into MR1100 ip address (default is 192.168.1.1 which is no secret) with port 5510
Note: normal telnet session prompts for login ID and password. You don't get that here, so just start typing the following command.
5) AT!BOOTHOLD
Once you type this command, you will get a response back just saying 'OK'. You should also see 'NetGear' boldly displayed on the MR1100, 
and the small status LED will be flashing red. 
6) Close Putty
7) Open 'cmd' window, change directory prompt to where you downloaded everything to (ex C:/Desktop/mr1100). Type ”fdt.exe insertfilename.secc.spk” and hit enter.
😎 Do not touch anything. If the command prompt tells you after “resetting device” that the upgrade failed, ignore it and let the MR1100 do its thing. The screen on the MR1100 may show its downloading the firmware, and at some point It may look like it’s frozen, but it should finish and boot by itself after about 10 minutes. Again as Mrblazed advised, DON'T MESS WITH IT UNTIL COMPLETELY DONE

9) When its done, the display on the MR1100 should look different, and have status info, usage amount...etc on the display. 

make sure you can page through the different displays on the screen using the 'home' button on the MR1100. You can also log into the MR1100, and navigate to Settings > Administration > Firmware Update... there you should see the new firmware version, which also confirms your MR1100 update was successful. 

 

I work in IT, but addmittedly am not the sharpest tool in the shed. So if I can do it, you can too. 

and Kudo's to @Mrblazed for putting all this together. 

 

Cheers, 

 

Message 22 of 36
cgigate
Aspirant

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

This is not solution.

It actually flashes the generic version firmware to the at&t device

 

Message 23 of 36
Bravo701
Tutor

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update


@cgigate wrote:

This is not solution.

It actually flashes the generic version firmware to the at&t device

 


That certainly IS the solution.

 

You lose Band 48 LAA...

and overheating

 

You GAIN:

Speed

Stability

Fully charging the battery

The ability to update

 

I use the MR1100 as primary internet very far from "civilization".

Converting the 2A1NAS to 100NAS, and dropping back to v12.05.05 has been wonderful.

I no longer have to flip-flop bandlocking, or even reboot the unit multiple times per day.

I can stream an entire movie without touching the hotspot.

 

I could not do that on AT&T firmware.

Model: MR1100|Nighthawk M1 Mobile Router
Message 24 of 36
Mrblazed
Star

Re: Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

Plus, you can find the At&t firmware online if you look hard enought...

Message 25 of 36
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