Nighthawk MR1100 Frozen on Updating device

[jwschulznc]

Tried to charge my MR1100 this morning and it auto-started an update that has since locked it up.  It has been sitting on the Updating Device, please do not power off for more than 4 hours now.  The SKU for my device is 6420B

[Blanca_O]

Hi @jwschulznc

Welcome to NETGEAR Community!

Please provide the device SKU (MR1100-xxx). 

Kindly turn it off, remover battery and SIM card, wait for about a minute, re-insert SIM card and battery, turn device on. 

Regards,
Blanca
Community Team

[jwschulznc]

Hello Blanca,

I pulled the battery and the SIM card, let it sit for over a minute, put the SIM card back in, replaced the battery and powered on, same issue.  It sits at the updating screen and does nothing.  

The line on the sticker inside that says SKU: is 6420B

[JohnPeng]

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@jwschulznc wrote:

Hello Blanca,

I pulled the battery and the SIM card, let it sit for over a minute, put the SIM card back in, replaced the battery and powered on, same issue.  It sits at the updating screen and does nothing.  

The line on the sticker inside that says SKU: is 6420B

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Please push the reset button to do a factory reset to see whether your device can be booted up normally.

Thanks

[jwschulznc]

Hello John,

Holding the reset button did nothing.  I tried it with it powered off and with it powered on.  The screen is sitting on updating device. 

[Tomtom123]

Any luck sorting this I have exact same issue?

[jwschulznc]

No, I gave up on it. I won’t be buying another one of these that is for sure.

[jwschulznc]

@Blanca_O do you have any other options for me to try on this or is it just dead from doing a update that Netgear pushed down without me asking for it?

[JohnPeng]

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@jwschulznc wrote:

@Blanca_O do you have any other options for me to try on this or is it just dead from doing a update that Netgear pushed down without me asking for it?

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Your device is AT&T device. Could you please contact AT&T for RMA?