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Re: Nighthawk MR2100 M2 - Firmware no longer updating

Justin_Smith
Initiate

Nighthawk MR2100 M2 - Firmware no longer updating

Hi,

 

My MR2100 last checked for a firmware update on 5/11/19 and is currently on NTGX24_10.16.03.00

 

When I press the "check for update" it just sits "checking" for ever and never completes.

 

I have powered down and restarted but it is no different, device details says:-

 

Nighthawk M2
Hardware Version1.0
Firmware VersionNTGX24_10.16.03.00
Modem VersionSDX24_10.24.00.00
GUI VersionMR2100-100EUS_04.02.124.00
PRI Version03.02
Firmware Build Date2019/08/02
 
Can anyone help?

 

Model: MR2100|Mobiler Router Nighthawk M2
Message 1 of 36

Accepted Solutions
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

THX John - good hint!

 

I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked! 

 

THX


BJ

View solution in original post

Message 23 of 36

All Replies
JohnPeng
NETGEAR Expert

Re: Nighthawk MR2100 M2 - Firmware no longer updating

Please advise your country and carrier you are using.

 

Thanks

Message 2 of 36
Justin_Smith
Initiate

Re: Nighthawk MR2100 M2 - Firmware no longer updating

I am in the UK and it's an EE sim in there 🙂

Message 3 of 36
JohnPeng
NETGEAR Expert

Re: Nighthawk MR2100 M2 - Firmware no longer updating


@Justin_Smith wrote:

I am in the UK and it's an EE sim in there 🙂


It has been confirmed by one of EE UK customers that after he switch to another network, his device can be upgraded successfully.

 

We are working with EE UK to resolve the issue.

 

Thanks

Message 4 of 36
SluckP2
Aspirant

Re: Nighthawk MR2100 M2 - Firmware no longer updating

I have the same problem in germany with the provider german telekom.

If I switch to Ethernet via offloading the update is greyed out.

Using the broadband will endlessly scan for a new firmware.

 

Best regards,

Nils

 

Message 5 of 36
SluckP2
Aspirant

Re: Nighthawk MR2100 M2 - Firmware no longer updating

Workaround:

The scan is working if the provider connection has been established and afterwards the offloading via Ethernet will be enabled.

 

Best regards,

Nils

Message 6 of 36
btromsdorf
Tutor

Re: Nighthawk MR2100 M2 - Firmware no longer updating

I have the exact same problem with Deutsche Telekom Germany... just hangs when Intranet to update.

Model: MR2100|Mobiler Router Nighthawk M2
Message 7 of 36
Blanca_O
NETGEAR Moderator

Re: Nighthawk MR2100 M2 - Firmware no longer updating

Hi @btromsdorf

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

Message 8 of 36
Retired_Member
Not applicable

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

Hello Guys,

 

i have the same problem. Someone has a solution?

 

I come from Austria and this is my Model:

 Nighthawk M2

 

Hardwareversion: 1.0
Firmwareversion: NTGX24_10.16.03.00
Modemversion: SDX24_10.24.00.00
GUI-Version: MR2100-100EUS_04.02.124.00
PRI-Version: 03.02

Firmware-Erstellungsdatum: 2019/08/02
 
Best Regards,
hellraver

 

Message 9 of 36
Retired_Member
Not applicable

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

Problem solved. I have reset the M2 to factory settings. Then an update was found and successfully downloaded and installed 🙂
Message 10 of 36
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

Lucky you 🙂 Firmware reset didn't work for me. 

Model: MR2100|Mobiler Router Nighthawk M2
Message 11 of 36
Retired_Member
Not applicable

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

After the firmware reset, if you checked for a new update, the router was in the original settings?
Message 12 of 36
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

yes.. full reset... then configured again.. still indefinite loop looking for updates. 

Model: MR2100|Mobiler Router Nighthawk M2
Message 13 of 36
Retired_Member
Not applicable

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

No, no! Do not understand me. Do a full reset and do not configure it again but look for an update right away.
Message 14 of 36
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

ah.. got it. Will try 🙂

Model: MR2100|Mobiler Router Nighthawk M2
Message 15 of 36
Retired_Member
Not applicable

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

I will be looking forward to your feedback 🙂
Message 16 of 36
JohnPeng
NETGEAR Expert

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating


@btromsdorf wrote:

ah.. got it. Will try 🙂


Please provide the current FW and PRI versions on your device. You can find these info on the About page on LCD UI.

 

Thanks

 

John

Message 17 of 36
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

Unfortunately did not work for me.

 

Factory Reset ->  then I just set the language. ->skip the rest of setup ->try update ... infinite loop 😞 

Message 18 of 36
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

Hi John,

 

I am on Firmware NTGX24_10.16.03.00   PRI Version 03.02

 

Hope that helps,

 

BJ 

Model: MR2100|Mobiler Router Nighthawk M2
Message 19 of 36
JohnPeng
NETGEAR Expert

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating


@btromsdorf wrote:

Hi John,

 

I am on Firmware NTGX24_10.16.03.00   PRI Version 03.02

 

Hope that helps,

 

BJ 


Please let me know the carrier you are using with the device.

 

Thanks

Model: MR2100|Mobiler Router Nighthawk M2
Message 20 of 36
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating


@JohnPeng wrote:

@btromsdorf wrote:

Hi John,

 

I am on Firmware NTGX24_10.16.03.00   PRI Version 03.02

 

Hope that helps,

 

BJ 


Please let me know the carrier you are using with the device.

 

Thanks


I am on Deutsche Telekom (in Germany) 

 

THX,

 

BJ

Model: MR2100|Mobiler Router Nighthawk M2
Message 21 of 36
JohnPeng
NETGEAR Expert

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

Hi All,

 

On this FW upgrade issue, we noticed that some carriers blocked the NTP port used by the device to get the correct system time. This will prevent the devices from connecting to our FW update server. We are working on a solution for this.

 

Please also help to confirm whether your devices show the correct time on LCD when the device can't connect to our upgrade server.

Thanks

John

Message 22 of 36
btromsdorf
Tutor

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

THX John - good hint!

 

I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked! 

 

THX


BJ

Message 23 of 36
JohnPeng
NETGEAR Expert

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating


@btromsdorf wrote:

THX John - good hint!

 

I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked! 

 

THX


BJ


Hi BJ,

 

Thank you very much for the workaround. We will advise the customers on this while we are working on an official fix on the issue.

 

Regards

 

John

Message 24 of 36
deftly
Aspirant

Betreff: Nighthawk MR2100 M2 - Firmware no longer updating

I had success using the ios app to update modem firmware while connected to the M2.

Using Telstra version of M2. Despite being unable to due to being "over allowance" ( even though it's a SIM-share device) it worked.

Hope this helps.

Message 25 of 36
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