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Re: Nighthawk MR2100 M2 - Firmware no longer updating
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Hi,
My MR2100 last checked for a firmware update on 5/11/19 and is currently on NTGX24_10.16.03.00
When I press the "check for update" it just sits "checking" for ever and never completes.
I have powered down and restarted but it is no different, device details says:-
Solved! Go to Solution.
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THX John - good hint!
I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked!
THX
BJ
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Re: Nighthawk MR2100 M2 - Firmware no longer updating
Please advise your country and carrier you are using.
Thanks
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Re: Nighthawk MR2100 M2 - Firmware no longer updating
I am in the UK and it's an EE sim in there 🙂
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Re: Nighthawk MR2100 M2 - Firmware no longer updating
@Justin_Smith wrote:
I am in the UK and it's an EE sim in there 🙂
It has been confirmed by one of EE UK customers that after he switch to another network, his device can be upgraded successfully.
We are working with EE UK to resolve the issue.
Thanks
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Re: Nighthawk MR2100 M2 - Firmware no longer updating
I have the same problem in germany with the provider german telekom.
If I switch to Ethernet via offloading the update is greyed out.
Using the broadband will endlessly scan for a new firmware.
Best regards,
Nils
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Re: Nighthawk MR2100 M2 - Firmware no longer updating
Workaround:
The scan is working if the provider connection has been established and afterwards the offloading via Ethernet will be enabled.
Best regards,
Nils
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Re: Nighthawk MR2100 M2 - Firmware no longer updating
I have the exact same problem with Deutsche Telekom Germany... just hangs when Intranet to update.
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
Hello Guys,
i have the same problem. Someone has a solution?
I come from Austria and this is my Model:
Nighthawk M2
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
Lucky you 🙂 Firmware reset didn't work for me.
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
yes.. full reset... then configured again.. still indefinite loop looking for updates.
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
ah.. got it. Will try 🙂
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
@btromsdorf wrote:
ah.. got it. Will try 🙂
Please provide the current FW and PRI versions on your device. You can find these info on the About page on LCD UI.
Thanks
John
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
Unfortunately did not work for me.
Factory Reset -> then I just set the language. ->skip the rest of setup ->try update ... infinite loop 😞
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
Hi John,
I am on Firmware NTGX24_10.16.03.00 PRI Version 03.02
Hope that helps,
BJ
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
@btromsdorf wrote:
Hi John,
I am on Firmware NTGX24_10.16.03.00 PRI Version 03.02
Hope that helps,
BJ
Please let me know the carrier you are using with the device.
Thanks
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
@JohnPeng wrote:
@btromsdorf wrote:Hi John,
I am on Firmware NTGX24_10.16.03.00 PRI Version 03.02
Hope that helps,
BJ
Please let me know the carrier you are using with the device.
Thanks
I am on Deutsche Telekom (in Germany)
THX,
BJ
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
Hi All,
On this FW upgrade issue, we noticed that some carriers blocked the NTP port used by the device to get the correct system time. This will prevent the devices from connecting to our FW update server. We are working on a solution for this.
Please also help to confirm whether your devices show the correct time on LCD when the device can't connect to our upgrade server.
Thanks
John
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THX John - good hint!
I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked!
THX
BJ
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
@btromsdorf wrote:
THX John - good hint!
I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked!
THX
BJ
Hi BJ,
Thank you very much for the workaround. We will advise the customers on this while we are working on an official fix on the issue.
Regards
John
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Betreff: Nighthawk MR2100 M2 - Firmware no longer updating
I had success using the ios app to update modem firmware while connected to the M2.
Using Telstra version of M2. Despite being unable to due to being "over allowance" ( even though it's a SIM-share device) it worked.
Hope this helps.
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