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No Internet connection

Tricia5
Follower

No Internet connection

My modem was working fine and then I tried to connect a TP-Link range extender.  It said to reset the WPS button which I did - now I have no internet.  All the other lights are solid green but nothing showing for the internet.  Is there a way I can re-connect please.  I'm going crazy trying to figure it out.  Thanks for any help.

Message 1 of 3
Blanca_O
NETGEAR Moderator

Re: No Internet connection

Hi @Tricia5

 

Welcome to NETGEAR Community!

 

Please provide the model number of your NETGEAR router. 

Kindly turn off and on the router and check the Internet LED status. 

 

Regards,
Blanca
Community Team

Message 2 of 3
plemans
Guru

Re: No Internet connection


@Tricia5 wrote:

My modem was working fine and then I tried to connect a TP-Link range extender.  It said to reset the WPS button which I did - now I have no internet.  All the other lights are solid green but nothing showing for the internet.  Is there a way I can re-connect please.  I'm going crazy trying to figure it out.  Thanks for any help.


You need a router to connect a range extender to. There needs to be something managing dhcp and that'd be a routers function. A range extender doesn't have that capability. 

Does your modem (model?) have an integrated router or is it modem only? 

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