Off Topic: Community Account Email Change Lost Profile

[Hyppolyte]

Support required: I followed the advice in this thread Off-Topic-Change-email-address-associated-with-my-Netgear (topic now closed).

Result changed email but lost all profile info. Username which was hyppolyte now Hyppolyte.

So I changed email back to previous at https://www.netgear.com/mynetgear/portal/myProfile.aspx  and profile info returned.

Currently using new email sans my profile history - second attempt.

hyppolyte

[Blanca_O]

Hi Hyppolyte

You can PM me your email address if you want us to check your registered devices. 

Regards, 
Blanca 
Community Team
 

[Hyppolyte]

Hi Bianca,

Thanks for looking into my question.

Only 1 registered device - re-registered.

My concern was the loss of 2 years of community contributions and PMs. And of course the Capital Letter on hyppolyte.

Que Sera.

hyppolyte