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Forum Discussion
Please demystify firmware update numbers for Nighthawk M1
Can anyone please explain what Nighthawk M1 firmware update numbers indicate? I'm in the UK and my mobile network provider is EE. When I first got my M1 in Nov 2017 it immediately auto-updated to...
Hi,
Please try to find engineer level expertise from EE, it may be waste of time to ask from ordinary customer support.
I spoke with the technical support department of my carrier (EE in the UK) and explained the various problems I've been having with the M1, including the requirement to purchase a more powerful mains charger to run reliably without battery, and also the sleeping of the Ethernet port after a period of no activity. Here is their written response:
"Our support teams have looked into your fault and have asked if you can contact Netgear directly regarding the issue, they believe the issue doesn’t lie with EE."
Furthermore, it appeared from my conversation that EE don't even receive changelogs from Netgear - seemingly they have no clue when new firmware updates will be released by Netgear for the EE customers. The M1 regularly checks the availability of new firmware (presumably on a hidden location on the Netgear site) and auto-updates itself (if the battery is installed and charged above 20%). The EE technical staff I spoke with weren't aware of any EE testing of new firmware prior to release. They just have to wait for their customers to contact them with problems!
It's clear to me that all carriers should be testing their specific, customised versions of new firmware prior to release to their customers. They should also be given a complete changelog by Netgear, listing new features and bug fixes, which should also be made available to their customers.