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Forum Discussion

dam_ged's avatar
dam_ged
Guide
Sep 18, 2017
Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello,   I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hardware
  • Blanca_O's avatar
    Blanca_O
    Jul 15, 2018

    Hi gbuisson, 

     

    Do you have the updated firmware (1.0.0.46) installed? 

     

    Regards, 
    Blanca 
    Community Team

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Sep 26, 2017

Thank you. Feel free to send the logs through PM.

 

dam_ged's avatar
dam_ged
Guide
Sep 27, 2017

Hello Elaine

Here is today's log. I hard reset the router. It restarted at 9:27 CET.

Then I had 3 interruptions 13:27-17:27-21:27. One cut a video conference in the middle :( using screen sharing with Skype for business.

I attached the log dump to my case.

Let me also PM it to you. Just in case you need another one I am going to run it again.

Thanks,

DG