Forum Discussion

Guide

Sep 18, 2017

Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello, I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...

Hardware

Blanca_O
Jul 15, 2018
Hi gbuisson,

Do you have the updated firmware (1.0.0.46) installed?

Regards,
Blanca
Community Team

dam_ged

Guide

Sep 26, 2017

Hello Elaine,

Hard reset does not seem to fix the issue.

I have just started the debug capture.

Thanks,

ElaineM

NETGEAR Employee Retired

Sep 28, 2017

dam_ged I would like to know that I have forwarded your case to our engineering team to further check on the logs.

I'll provide you an update as soon as I get a response.

dam_ged
Guide
Oct 03, 2017
Hello Elaine,
Ant news? On top of what I measured and logged (internet drops out every 4 hours), let me report some random internet slow downs. I had to restart my modem several times. Maybe that was due to logs behind turned on...
Looking forward to your feedback. Does it make sense to return my unit through the warranty? I guess not since I am not the only one in this case (internet hourly dropouts)...
Thanks
DG
- ElaineM
  NETGEAR Employee Retired
  Oct 04, 2017
  I have sent a follow-up email to our engineering team regarding your case.
  - dam_ged
    Guide
    Oct 15, 2017
    Hello,
    Any update?
    Thanks,
    DG
    
    PS: can you please add "R7100LG" as a model in the drop down list where we create a community post:
    "Model (Recommended - Helps the community give the best answers)"