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Forum Discussion
Solved
R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)
Hello,
I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hi gbuisson,
Do you have the updated firmware (1.0.0.46) installed?
Regards,
Blanca
Community Team
dam_ged I would like to know that I have forwarded your case to our engineering team to further check on the logs.
I'll provide you an update as soon as I get a response.
Hello Elaine,
Ant news? On top of what I measured and logged (internet drops out every 4 hours), let me report some random internet slow downs. I had to restart my modem several times. Maybe that was due to logs behind turned on...
Looking forward to your feedback. Does it make sense to return my unit through the warranty? I guess not since I am not the only one in this case (internet hourly dropouts)...
Thanks
DG
Ant news? On top of what I measured and logged (internet drops out every 4 hours), let me report some random internet slow downs. I had to restart my modem several times. Maybe that was due to logs behind turned on...
Looking forward to your feedback. Does it make sense to return my unit through the warranty? I guess not since I am not the only one in this case (internet hourly dropouts)...
Thanks
DG
I have sent a follow-up email to our engineering team regarding your case.
Hello,
Any update?
Thanks,
DG
PS: can you please add "R7100LG" as a model in the drop down list where we create a community post:
"Model (Recommended - Helps the community give the best answers)"Still waiting for a response from engineering.
By the way, the model number has been added in the list.