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Forum Discussion

dam_ged's avatar
dam_ged
Guide
Sep 18, 2017
Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello,   I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hardware
  • Blanca_O's avatar
    Blanca_O
    Jul 15, 2018

    Hi gbuisson, 

     

    Do you have the updated firmware (1.0.0.46) installed? 

     

    Regards, 
    Blanca 
    Community Team

TowerStudio's avatar
TowerStudio
Tutor
Dec 05, 2017

I have the same problems here, although I could not swear it happens every hour (I honestly feel sometimes it much more frequent than that but can't really verify). To the point that when I need to download or upload a big file I must use my phone tethered to make sure my connection doesn't drop in the middle. Annoying.

dam_ged's avatar
dam_ged
Guide
Dec 07, 2017
Hello Elaine, Team,
Do you have any update? Happy to try a new FW update. If not please advise in case warranty return is the recommended option.
Thanks
DG