NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dam_ged's avatar
dam_ged
Guide
Sep 18, 2017
Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello,   I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hardware
  • Blanca_O's avatar
    Blanca_O
    Jul 15, 2018

    Hi gbuisson, 

     

    Do you have the updated firmware (1.0.0.46) installed? 

     

    Regards, 
    Blanca 
    Community Team

gamoul's avatar
gamoul
Aspirant
Dec 29, 2017

Same problem here, tried last FW version 1.0.0.38, internet connexion still drops every hour.
Strangly, if I ping a remote adress, there is no timeout. So the LTE connexion is still there. But it seems that all TCP / UDP connexions are droped.
Tried 2 sim cards from 2 different providers, makes no difference. LTE signal is good on both case.
Please help.
Thanks

slaskawi's avatar
slaskawi
Tutor
Jan 23, 2018

Hey,

 

The same happens with my R7100LG (firmware V1.0.0.38_1.0.6). All TCP connections seem to be dropped but if I constantly ping some address (like one of the Google's sites), everything seems to be fine.

 

Thanks,

Sebastian