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Registered product doesn't show up when I sign into Netgear
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Registered product doesn't show up when I sign into Netgear
I registered my new LTE Modem LB1120 on the Netgear website, even got an email confirming my registration. However, when I sign iinto Netgear, it states that I have no products registered under my profile. This makes it impossible for me to get on-line support or do anything else on-line regarding my product. When I called Netgear (after holding for over 1/2 hour), the representative said she does show that my product is registered on her end. I got transferred to different department that was supposedly going to help me get this straightend out. However, I was on hold for well over an hour without anyone answering my call. Does anyone know how to fix this? I have gone back to the website several times, and it still shows that I have no products registered. In fact, an old Netgear product that used to be registered disappeared when I registered my new product. I tried to register my new product again to see if that would fix the problem, but it wouldn't let me.
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Re: Registered product doesn't show up when I sign into Netgear
Hi mogv,
Welcome to NETGEAR Community!
I have sent you a message. Please check your inbox.
Regards,
Blanca
Community Team
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