Remove device from netgear account

[raboo2u]

Hi All, 

I appologize if this has been asked and answered previously.  I have two routers that are registered to an account and I need them removed from the account so they can be added to a different account.  I have written to support several times, but have not heard how I can do this.  Does anyone know the process for getting the device registration unlinked from these devices?

Thanks for the help!

Robin

[Blanca_O]

Hi @raboo2u

Welcome to NETGEAR Community!

Please send an email to our Customer Care at customer.service@netgear.com with the subject line "Request to remove device". Provide your name, email address and device serial number to have the product's registration removed from the account.

Regards,
Blanca
Community Team
 

[raboo2u]

I have several times and also called.

[Blanca_O]

Hi @raboo2u

Do you have a support case number? If so, please send me a private message with the support case number by clicking on this link

Regards,
Blanca
Community Team