SKU: MR5100-1Z1MES Update

[asalmuhanna]

Dears , i would like to ask about problem with OTA update on m5 mobile Routers SKU: MR5100-1Z1MES.

There three OTA update for the router :

10.12.13.0

10.28.02.00

12.04.12.01

some router received the last update and some still , i want to know why ?   

[Blanca_O · Accepted solution]

Hi, All, 

I got an update from the product team. There are two different FWs for MR5100-1Z1MES units. The FW v10.x.x.x is the latest FW for MR5100 units with 4GB of memory. And the customer with 8GB of memory MR5100 can only update to FW v12.04.12.01.

As for the issues with the FW 10.x.x.x, kindly report those issues to Zain for them to check. 

Regards,
Blanca
Community Team

[Hadeiazmi]

the issue it's with me write now

i have device still with update no : 10.28.02.00 and another one with stable update no :12.04.12.01


SKU: MR5100-1Z1MES

‏

[Mr5100v]

I have the same device with SKU: MR5100-1Z1MES.

My device's firmware update is 10.12.13.0 and it has many issues comparing with others.

When I search for update it tells me that my device's firmware is up to date. While my friends received a new update with the number 12.04.12.01.

So, how can I update my device to the latest update?

[Qatar2022]

even me

i have device still with update no : 10.28.02.00 


SKU: MR5100-1Z1MES

[mamry]

I also have the same issue, I can’t get the latest firmware update.

My firmware is 10.12.13.0

[sult4n]

i have the same problem with the same router, the seller is not cooperating. if the support could help us with a link to the latest version so we can update manually, we really need help to get the latest enhancemened firmware ;(

[Blanca_O]

Hi, All,

Welcome to NETGEAR Community!

Let me check on this. We will provide update once new information will be available.

Can you also describe the issue you are facing with the current firmware? 
 

Regards,
Blanca
Community Team

[asalmuhanna]

just need to update to the last version , it's stable version.

[Blanca_O · Accepted solution]

Hi, All, 

I got an update from the product team. There are two different FWs for MR5100-1Z1MES units. The FW v10.x.x.x is the latest FW for MR5100 units with 4GB of memory. And the customer with 8GB of memory MR5100 can only update to FW v12.04.12.01.

As for the issues with the FW 10.x.x.x, kindly report those issues to Zain for them to check. 

Regards,
Blanca
Community Team