Simcard not recognized into the tray

[burbello]

Hi,

I have recently bought the 4G AirCard 782S and used a while. However once I had to change the simcard and I noticed an issue to take out the simcard from the tray, I have put a bit strength and I have possibly bent the small pieces of contact that touch the simcard.

From that time, no matter the simcard I put in, it does not recognize as inserted.

It is possible to fix by myself? or, can you share the location of a support store to fix it?

Thank you, Alexander

[IrvSp]

Posted in the wrong forum. This is for Nighthawk Routers. Doubt anyone here can help, nor move your post to the proper forum.

[burbello]

Sorry for the misunderstanding, but this is the only forum I see other questions being posted.
I can't find other category that belows to my issue, that's why I posted here.

Thanks.

Alexander

[IrvSp]

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@burbello wrote:

Sorry for the misunderstanding, but this is the only forum I see other questions being posted.
I can't find other category that belows to my issue, that's why I posted here.

Thanks.

Alexander

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Try https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard which I think is the right forum.

[Blanca_O]

Hi burbello, 

Welcome to NETGEAR Community!

Where did you purchase the unit? Contact support to better isolate the issue for possible hardware problem.

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi burbello, 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards, 
Blanca 
Community Team