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homemodem's avatar
homemodem
Tutor
Dec 09, 2019
Solved

Telstra MR1100 Nighthawk Data Usage Problems.

Hi All, I know this topic has been raised before, but I cannot find an open discussion. I have a Telstra MR1100/M1 modem, and since upgrading the firmware to NTG 9X50C_12.06.02.00, the display only...
  • JohnPeng's avatar
    JohnPeng
    Jan 24, 2020

    I have to say Thank You to all your guys for your patience to wait for us to resolve the issue with Telstra.

     

    Regards

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Dec 09, 2019

Telstra made some changes on their data usage server and broke the data usage display on M1. We are testing a fix for this issue and will have it addressd soon in the next couple of weeks. Thanks for your patient.

  • homemodem's avatar
    homemodem
    Tutor
    Dec 09, 2019

    Thanks for responding.

    I look forward to a solution.

    Again, many thanks.

  • Goldy_13's avatar
    Goldy_13
    Guide
    Dec 19, 2019
    Will this solve the detecting service issue?
    • mdgm's avatar
      mdgm
      Virtuoso
      Dec 21, 2019

      The "detecting service" error is where they are trying to detect the service to show the usage.

      My system wasn't updating the usage so I factory reset it in the hopes of fixing it and now have the "detecting service" error.

      • Goldy_13's avatar
        Goldy_13
        Guide
        Dec 21, 2019
        That’s exactly what I did and have the same issue. I was hoping the netgear techies could shed some light
  • homemodem's avatar
    homemodem
    Tutor
    Jan 16, 2020

    Hi John P, Any news, it's now 16th January 2020!

    Still the same problem!!

     

    Regards

     

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jan 16, 2020

      Telstra is testing our new release. I expected the fix will be pushed out by us in the next one or two weeks. Please standby.

       

      Thanks for your patience.

       

       

      • Rob957's avatar
        Rob957
        Aspirant
        Jan 17, 2020

        This data issue is why I have been attempting to get into the app.

        But I can't find how to change the device password I set and forgot

        I seem to be able to change every other Netgear password except this one

        One support link states that there is a server error which is being fixed???

        If you want to pay for support they advise that a one time option is available, but when you go to the selection area that option is not shown,  leaving only the more expensive comprehensive options. to choose from.

        My device still works fine but because this issue, can't know if data allowances are exceeded.