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Telstra MR1100 Nighthawk Data Usage Problems.

Hi All,

I know this topic has been raised before, but I cannot find an open discussion.

I have a Telstra MR1100/M1 modem, and since upgrading the firmware to NTG 9X50C_12.06.02.00, the display only shows, "Detecting Services."

I have tried rolling back the f irmware, but only get "Error16."

So, can anyone help or advise or direct me to a solution?

Mant thanks in advance.

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 49

Accepted Solutions
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NETGEAR Expert

Re: Telstra MR1100 Nighthawk Data Usage Problems.

I have to say Thank You to all your guys for your patience to wait for us to resolve the issue with Telstra.

 

Regards

John Peng

View solution in original post

Model: MR1100|Nighthawk M1 Mobile Router
Message 35 of 49

All Replies
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NETGEAR Expert

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Telstra made some changes on their data usage server and broke the data usage display on M1. We are testing a fix for this issue and will have it addressd soon in the next couple of weeks. Thanks for your patient.

John Peng
Model: MR1100|Nighthawk M1 Mobile Router
Message 2 of 49
Highlighted
Tutor

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Thanks for responding.

I look forward to a solution.

Again, many thanks.

Message 3 of 49
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Guide

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Will this solve the detecting service issue?
Message 4 of 49
Highlighted
Luminary

Re: Telstra MR1100 Nighthawk Data Usage Problems.

The "detecting service" error is where they are trying to detect the service to show the usage.

My system wasn't updating the usage so I factory reset it in the hopes of fixing it and now have the "detecting service" error.

Message 5 of 49
Highlighted
Guide

Re: Telstra MR1100 Nighthawk Data Usage Problems.

That’s exactly what I did and have the same issue. I was hoping the netgear techies could shed some light
Message 6 of 49
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Aspirant

Re: Telstra MR1100 Nighthawk Data Usage Problems.

It's now 31 December. No updates. Same problem: no data usage available & "Detecting service"

Message 7 of 49
Highlighted
Tutor

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Yes, Niko_S, I agree!!

It may be a bigger problem, as I am useing a standby 4G modem, "Telstra 4GX USB+Wi-Fi Plus. It is also showing "Data usage information currently unavaiable."

This would suggest a Telstra problem, but until we are advised, we do not know!

Message 8 of 49
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Guide

Re: Telstra MR1100 Nighthawk Data Usage Problems.

It is a telstra problem i have been advised by another member on the telstracrowdsupport forum. Its been going on for for nearly two months now, absolutely rediculous.    

Message 9 of 49
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Tutor

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Yes from what I read, all they (telstracrowdsupportforum) say in responce is "contact customer service or the support centre."

This does not fix the issue!!

What next?

Message 10 of 49
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Luminary

Re: Telstra MR1100 Nighthawk Data Usage Problems.

I wouldn’t have expected them to release anything during the holiday period (Christmas holidays are main holidays in Australia) when higher numbers of engineers/support personnel would be on holiday. Even if the update is ready to go they would want to have maximum people on hand to deal with any unexpected issues with the update.

Hopefully we’ll see something from them in January/February (I would think next week at absolute earliest).
Message 11 of 49
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Tutor

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Hi John P, Any news, it's now 16th January 2020!

Still the same problem!!

 

Regards

 

Message 12 of 49
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NETGEAR Expert

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Telstra is testing our new release. I expected the fix will be pushed out by us in the next one or two weeks. Please standby.

 

Thanks for your patience.

 

 

John Peng
Model: MR1100|Nighthawk M1 Mobile Router
Message 13 of 49
Highlighted
Aspirant

Re: Telstra MR1100 Nighthawk Data Usage Problems.

This data issue is why I have been attempting to get into the app.

But I can't find how to change the device password I set and forgot

I seem to be able to change every other Netgear password except this one

One support link states that there is a server error which is being fixed???

If you want to pay for support they advise that a one time option is available, but when you go to the selection area that option is not shown,  leaving only the more expensive comprehensive options. to choose from.

My device still works fine but because this issue, can't know if data allowances are exceeded. 

Model: MR1100|Nighthawk M1 Mobile Router
Message 14 of 49
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Tutor

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Thank you John, I'm "standing by!"

(But not holding my breath!!)

 

Paul

Message 15 of 49
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Luminary

Re: Telstra MR1100 Nighthawk Data Usage Problems.

have you tried going to m.telstra.com in your web browser whilst connected to your hotspot? That should show you your usage.
Message 16 of 49
NETGEAR Moderator

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Hi, All, 

 

Please be informed that firmware update is now available for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your devices for new firmware upgrade and let us know the result. 

 

Firmware version is 12.06.08.00

 

Regards,
Blanca
Community Team

Message 17 of 49
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Luminary

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Data usage is now correct. However prepaid expiry is incorrectly showing as 0 days left on the physical display on the hotspot. It shows the correct expiry on the web admin page.

Message 18 of 49
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NETGEAR Expert

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Thanks for the quick update on this.

 

For the expiry date, please wait for a while to see whether it can be corrected. I suspected that UI was not updated in time due to some timing issues.

 

Regards

John Peng
Model: MR1100|Nighthawk M1 Mobile Router
Message 19 of 49
Highlighted
Luminary

Re: Telstra MR1100 Nighthawk Data Usage Problems.

How long is a while?

It's showing correctly on the web page. It's the physical display on the unit that is showing the wrong value on my unit.

Message 20 of 49
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NETGEAR Expert

Re: Telstra MR1100 Nighthawk Data Usage Problems.

For Prepaid, please wait for 1 hour. The device will do data query every 60 minutes

 

Thanks

John Peng
Model: MR1100|Nighthawk M1 Mobile Router
Message 21 of 49
Highlighted
Tutor

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Thanks. Updated firware to 12.06.08.00 as advised.

Now still showing"Detecting Serice."

So system appears not to have been fixed!!

 

I awaite a responce.

Message 22 of 49
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NETGEAR Expert

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Please check your device's PRI version is 05.05 after upgrade.

 

Thanks

John Peng
Model: MR1100|Nighthawk M1 Mobile Router
Message 23 of 49
Highlighted
Tutor

Re: Telstra MR1100 Nighthawk Data Usage Problems.

How do I find PRI settings??

Message 24 of 49
Highlighted
NETGEAR Expert

Re: Telstra MR1100 Nighthawk Data Usage Problems.

Log in to WebUI and go to Settings -> Nighthawk M1 Status -> Device.

 

You can find the versions there.

 

Thanks

John Peng
Model: MR1100|Nighthawk M1 Mobile Router
Message 25 of 49
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