mr1100

[allfreedom]

hi,got a problem

my m1 keeps giving bad internet

switch form 4g to 4g+ to h+

please help

tryed a new simcard but that those not help

is it the apn?

[Blanca_O · Accepted solution]

Hi @allfreedom

Welcome to NETGEAR Community! 

Please check the signal quality using the Diagnostics screen found under Settings > Nighthawk M1 Status > Diagnostics section using values below as reference: 

RSRP – The average power received from a single Reference signal, and Its typical range is around -44dbm (good) to -140dbm(bad). 

RSRQ – Indicates quality of the received signal, and its range is typically -19.5dB(bad) to -3dB (good).
 

If the reception/signal continues to be poor then we suggest moving to location with clear view of the sky or consider purchasing/using external antenna. 

Regards, 
Blanca 
Community Team

[Blanca_O · Accepted solution]

Hi @allfreedom

Welcome to NETGEAR Community! 

Please check the signal quality using the Diagnostics screen found under Settings > Nighthawk M1 Status > Diagnostics section using values below as reference: 

RSRP – The average power received from a single Reference signal, and Its typical range is around -44dbm (good) to -140dbm(bad). 

RSRQ – Indicates quality of the received signal, and its range is typically -19.5dB(bad) to -3dB (good).
 

If the reception/signal continues to be poor then we suggest moving to location with clear view of the sky or consider purchasing/using external antenna. 

Regards, 
Blanca 
Community Team