night hawk m2 shutting down

[dove214]

have it for 2 months
always plug on with no battery
one morning it stop working
I put a battery in and not working
just keep freeze like this,
try to reset it, but keep trying the reset button have no respond from the unit?
what can i do now?

[JohnPeng]

Our engineer in Australian will contact and help you on this.

Thanks

[ArodiD]

Hi @dove214 ,

Can you please let me know the exact model number of your device and the firmware version?

Regards,

Arodi

[dove214]

Mr2100 is that the model? i update to the latest firmware, but i dont know the number as the unit can not be turn on normally