nighthawk m1 wont connect cellular

[sanvald]

just purchased nighthawk m1 mobile router model m1100.  cant get it to connect to anything.  sim card is via tmobile.  says devices connected but message on cell phone says not.  what are we doing wrong. 

[Blanca_O · Accepted solution]

Hi @sanvald

Welcome to NETGEAR Community!

If your mobile router does not connect to your service provider’s mobile broadband network, try the following suggestions:

• Make sure that your SIM account is active. To check SIM status, contact your Internet service provider.
• If you use a prepaid SIM card, make sure that the account balance is positive.
• If your mobile router still does not connect, please check APN settings. 

Regards,
Blanca
Community Team

[Blanca_O · Accepted solution]

Hi @sanvald

Welcome to NETGEAR Community!

If your mobile router does not connect to your service provider’s mobile broadband network, try the following suggestions:

• Make sure that your SIM account is active. To check SIM status, contact your Internet service provider.
• If you use a prepaid SIM card, make sure that the account balance is positive.
• If your mobile router still does not connect, please check APN settings. 

Regards,
Blanca
Community Team