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[grabbott44]

I paid for armor protection services, but they are not activated and only asked me if I want a trial? I already paid and I want my Netgear armor protection. They emailed me and I all of the email aid for the service and it is not being provided. Also if they do not allow me to contact them in anyway. I am extremely disappointed. What a waste of time

[plemans]

when you purchased it, did you get an activation code (don't post it here!)

if so, follow this guide. 

How do I activate my NETGEAR Armor subscription using an activation code? | Answer | NETGEAR Support

[grabbott44]

I will look
Thank you,
Can I delete that attachment? I meant to edit.
Thanks for your help

[grabbott44]

Update: no activation code in welcome email. Just says it starts 11.27.20 and ends 11.27.21. It says it may take 24 hiurs, it’s been 3 days. I updated the app in my phone. They don’t let you contact them. Pretty weak!

[plemans]

I would contact bitdefender's support. 

here's their faq

NETGEAR Armor powered by Bitdefenders - Bitdefender Consumer Support Center

and support's number (scroll down)

Support Consumer - Bitdefender Consumer Support Center

[grabbott44]

Update
Chatted with bit defender for over an hour only for them to tell me that I need to speak with net gear because the purchases through them. So now I am about two hours in trying to get Netgear to give me the service I paid for. And I still cannot do anything because you cannot physically speak with somebody at Netgear

[plemans]

Maybe a moderator can help. Sometimes takes a bit as they aren't on here much.

Any help @Christian_R 

[Christian_R]

Hello grabbot44, 

Welcome to the community! Someone from our Customer Care should be reaching out to you shortly for further assistance. 

Regards,

Christian