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AX4 AX3000 RAX40 Armor not Installing

rsatter
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AX4 AX3000 RAX40 Armor not Installing

AX3000 WiFi Router (RAX40) 

Firmware 1.0.4.102-1.0.1

Nighthawk app v2.20.1.12 running on iPhone 12 Pro Max iOS v 16.1

 

I brought out of storage this router to setup for a friend. It works great with one exception. Armor will not install.

 

When I did my set up of the router. I did a hard factor reset. Then ran the setup using Nighthawk app on an iPhone. I selected WIFI Router and did a manual setup. The setup ran fine with no problems.

 

I used a browser to check all settings. I did some testing to ensure the router worked. I then went to buy Armor however there is no Security options in Settings. I re-ran setup and I do see that after setup for the router completes there is no step to install Armor. I Googled but the only think I found was about Armor not showing up if set as an access point. It is not setup as an access point.

 

Any ideas?

Thanks

Message 1 of 4

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Re: AX4 AX3000 RAX40 Armor not Installing


@rsatter wrote:

AX3000 WiFi Router (RAX40) 

Firmware 1.0.4.102-1.0.1

Nighthawk app v2.20.1.12 running on iPhone 12 Pro Max iOS v 16.1

 


That's not on the list of Armor supported routers:

 

Which products support NETGEAR Armor? | Answer | NETGEAR Support

 

 

View solution in original post

Message 2 of 4

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Re: AX4 AX3000 RAX40 Armor not Installing


@rsatter wrote:

AX3000 WiFi Router (RAX40) 

Firmware 1.0.4.102-1.0.1

Nighthawk app v2.20.1.12 running on iPhone 12 Pro Max iOS v 16.1

 


That's not on the list of Armor supported routers:

 

Which products support NETGEAR Armor? | Answer | NETGEAR Support

 

 

Message 2 of 4
rsatter
Aspirant

Re: AX4 AX3000 RAX40 Armor not Installing

The product page actually says it does support armor. It makes no mention of a V2. How do I let Netgear know to change the product page.
Message 3 of 4

Re: AX4 AX3000 RAX40 Armor not Installing


@rsatter wrote:
The product page actually says it does support armor. It makes no mention of a V2. How do I let Netgear know to change the product page.

The question is, which is correct? That page or the product page?

 

 

 

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