Orbi WiFi 7 RBE973
Reply

Re: Failure to Activate Your Limited Free Trial of Armor on Orbi RBK53 AC3000

Dustin_V
NETGEAR Employee Retired

Activate Your Limited Free Trial of Armor on Orbi Today!

Activate Armor Orbi.jpg

Advanced cyber threat protection has come to Orbi! NETGEAR Armor is now available on three Orbi Mesh WiFi Systems, RBK50, RBK50V (Orbi Voice), and RBK53S. If you’re an existing user of any of these Orbi kits, you can easily activate your limited free trial in a few simple steps, directly from the Orbi App.

 

*Note: Please make sure your Orbi is running the latest firmware. To check for firmware updates, please click here

  1. Connect your mobile device to your Orbi’s WiFi network.
  2. Open the Orbi app to get to the main Dashboard and tap on the Security tileStep 1.png
  3. Tap Activate to ensure Armor is successfully activated on your routerStep 2.png
  4. After tappng Launch Armor Portal, you'll be able to access all of the NETGEAR Armor features like checking network status, devices, and more!Step 3.png

Watch our video tutorial here:

 

For more info on NETGEAR Armor, Powered by Bitdefender, please visit: https://www.netgear.com/landings/armor/

Message 1 of 11
pbarry
Aspirant

Re: Activate Your Limited Free Trial of Armor on Orbi Today!

I'm not seeing the Armor icon in the orbi app or on the webpage.  I'm on version 2.3.1.48 Any suggestions on how I can get the option to add Armor?

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 2 of 11
DexterJB
NETGEAR Moderator

Re: Activate Your Limited Free Trial of Armor on Orbi Today!

Hi @pbarry, thanks for you inquiry. Please make sure that your Orbi unit is not set to AP mode and is set to function in router mode.

 

Dexter

Message 3 of 11
DexterJB
NETGEAR Moderator

Re: Activate Your Limited Free Trial of Armor on Orbi Today!

Hi @pbarry

 

Were you able to get this sorted out?

 

Dexter

Message 4 of 11
balexkim
Aspirant

Re: Activate Your Limited Free Trial of Armor on Orbi Today!

Hi, why does Armor not work on Orbi AP mode?  I have a Netgear cablemodem that's in front of the Orbi router so use Orbi on AP mode, but it doesn't work.  When I switched to 'Router mode', it works.  Can you please explain?  Is it possible to work on AP mode?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 5 of 11
DexterJB
NETGEAR Moderator

Re: Activate Your Limited Free Trial of Armor on Orbi Today!

Hi @balexkim, the reason is that device has more control of the features and devices that are connected to it (routing Internet traffic) compared to it being on AP mode with the routing functions being handled by another device.

 

Dexter

Message 6 of 11
ZoneMaster
Apprentice

Failure to Activate Your Limited Free Trial of Armor on Orbi RBK53 AC3000

I am running the latest firmware & iOS ORBI app. I tried to activate the NETGEAR Armor Trial several times over the past few weeks. I followed the recommended steps, but have always gotten the error "Failed to Subscribe".

 

I have tried reboots & factory resets with no change in outcome.

 

I like that Armor is backed by BitDefender; however, I am very leery of paying for Armor if there is no guarantee that it will work!

 

~Stan

 

XFINITY CGM4140COM rev 2.0

ORBI RBR50/RBS50(x2) ver 2.3.1.60

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 7 of 11
DexterJB
NETGEAR Moderator

Re: Failure to Activate Your Limited Free Trial of Armor on Orbi RBK53 AC3000

Hi Stan, welcome to the community! I've sent you a message. Please check your inbox.

 

Dexter

Message 8 of 11
pbarry
Aspirant

Re: Activate Your Limited Free Trial of Armor on Orbi Today!

I wanted to use Armor with Orbi in AP mode. Hopefully that will be supported in the future.

Message 9 of 11
ZoneMaster
Apprentice

Re: Failure to Activate Your Limited Free Trial of Armor on Orbi RBK53 AC3000

Kudos to support! Issue solved as follows:

 

1. Place XFINITY router into Bridge Mode.

2. Factory Reset Orbi RBR50.

3. Open Orbi app on iOS.

4. Perform Orbi network Initial Setup.

 

Armor function automatically activated with 30 day trial.

 

I love the new Armor function!

 

~Stan

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 10 of 11
DexterJB
NETGEAR Moderator

Re: Failure to Activate Your Limited Free Trial of Armor on Orbi RBK53 AC3000

Hi, thanks for the update! Glad to know it was sorted out and you like the new feature. 🙂

Message 11 of 11
Top Contributors
Discussion stats
  • 10 replies
  • 20639 views
  • 5 kudos
  • 5 in conversation
Announcements

Orbi WiFi 7