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Forum Discussion
Anyone seeing internet connection drops with Armor enabled?
I installed Armor on my 2 1/2 year old Orbi and started having internet drops once I streamed content on my TV. I had the same issue when I thought I had removed Armor but apparnetly I had not. I f...
Hi All,
Thanks for confirming I'm not going crazy.
I've only had Armor activated on my RBR50 for less than two days and I've already had 4 internet dropouts that required rebooting my router and satellite. That is more reboots than I've needed over the past 9 months in total since buying the device.
I'm surprised there isn't a firmware update for what is obviously a problem to do with this new offering they are trying to sell. I guess my free trial is going to go to waste now, because I'm not going to put up with this level of unreliablility. This new Armor offering is a nice idea but in practice it is worse than useless and I'm disabling it now.
UPDATE: I do also have the Circle option enabled. After reading another post, I'm wondering whether others in this thread also have Circle active. It is possible this internet connection drops are more frequent when multiple optional services are active on the same Orbi.
Thanks, Matt
Hi DawMatt . As I wrote in my earlier post, the only time I experienced internet drops was when I had the daisy chain option enabled with only one Orbi satellite. If you only have one satellite, daisy chain will slow down your network and cause regular internet drops -- at least, this has been my experience. My Armor 90-day trial subscription ran out and have not yet decided to purchase a one-year subscription. However, during the trial period, I added a second Orbi satellite and re-enabled daisy chain; and everything was working fine, with no interruption whatsoever. Circle is not active, never was.
Thanks Orbi-Roc .
I've now disabled the daisy chain option. Once I've proven that the network is stable again I might give it another go. Though it seems strange we need to disable a default setting for a new product feature to work.
Thanks, Matt
Hi again DawMatt . Well, I can't find the article anymore, but I do recall something about daisy chain being effective only one more than one satellite is on the network ... And that makes perfect sense, as daisy chaining would have nothing to link if you only have only one satellite.
So yes, I agree with you, Netgear shouldn't have this option enabled by default. Moreover, it should be annotated appropriately, to inform users that daisy chaining should be enabled only when two or more satellites are on the network.
Hi Orbi-Roc ,
Turning off that setting didn't end up helping me. I now have Armor disabled (using the settings in the mobile app) and the daisy chain option disabled, and I'm still having to reboot my Orbi devices at least 3 times a day to get internet connectivity running. Very frustrating as Orbi had been rock-solid until I decided to try out the Armor offering.
The other day my son showed me that his laptop had its internet disabled because it was "past his bed time". According to Circle anyway. It was 11 AM on the weekend and definitely within his configured internet hours so something was not right. Rebooting the Orbi fixed the issue. It makes me wonder whether the issues I'm experiencing are worse because I was trying to use Circle and Armor at the same time.
I'm not sure what else I can do to try to resolve the problem. If something doesn't improve soon I'll probably take them back to the store and try to exchange them for new devices. This seems like massive overkill but given we are only offered 3 months of support that doesn't leave me a lot of other options.
Thanks, Matt